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Whitepaper | Derbigum: Digital Transformation lifts sales exponentially

This story starts in 2016. Derbigum was already using Dynamics CRM when they felt the urge to develop a better relationship with their prospects and customers. Looking into the problem, they came into contact with one of our Admirals. After sharing our views and maturity model, it was clear that we would be their ideal guide. Together we agreed that Admiral Dynamics would assist them in their mission to help them develop better relationships. Download your whitepaper for free, to find out about all the details!

The challenges of CRM 

When we became Derbigum’s adviser in their Digital Transformation, our first assignment was to analyse their level of digitalisation. Among other things, we learned that they utilised CRM for a variety of purposes. However, it wasn’t used to its full potential. Our Admiral was a bit shocked but understood the situation and handled that surprise as a professional. To be honest, they would probably have the same reaction when they saw our roof. 😉  

In order to have a complete overview of their needs, our Admirals did a complete assessment of the key process elements (like f.e. Relations Experience, Intelligence, Leverage). We also listened to Derbigum’s specific needs. This put us in the position to pinpoint the most important issues and offer practical solutions.   

Eventually the requirements of Derbigum became very clear and our project went into the next stage. The sales reps needed a tool with the following specifics: 

  • Mobile 
  • Easy and fast to use 
  • Access to necessary applications for sales 
  • Access to up-to-date information on demand 

Resco and CRM 

Since Derbigum was already using Microsoft Dynamics, we suggested Resco Mobile CRM. This was the most suitable mobile solution for their particular problem. It would tick off all the boxes and even more. You’re probably wondering if our solution did the trick?  

It didn’t last long before Derbigum deployed Resco Mobile CRM to all its European branches. Now Derbigum’s sales team has extra time to drink a cup of coffee. ☕ 

“Our sales team is constantly on the road and they need a powerful CRM Tool for their day-to-day prospection operations. The mobile app using RESCO technology clearly delivered a user-friendly sales supporting solution!“

Victor Marbach – Digital Journey Manager

Explaining how the Resco app exactly works, would take us too long, but you can read it in detail in our whitepaper.

Curious to find out? Download your copy! 

The influence of our CRM solution on Derbigum 

Derbigum hired us to lead them through the Digital Transformation process. This graph will show the steps we took to solve Derbigum’s problems.  

The steps that describe how we improved Derbigum's sales. Our first step is to analyse the level of digitalisation, after that we identify the needs. When we have a complete view of the situation we propose solutions and implement those solutions.

The only thing that rest us now are the results. Did we influence Derbigum’s sales activities?

Yes, we definitely did! Not only did we answer 6 direct needs of their sales department. We also improved their sales visits by 20% and their number of accounts by 15%. Speaking of effective consulting!

The results of our consultancy assignment visually represented. 20% higher sales visits and 15% more accounts.

Tend to your CRM needs 

This post summarizes how we tackled the needs of Derbigum. Every situation will be different because we keep the vision, mission and needs of each of our clients in our minds when working out a solution. We invite you to read the complete whitepaper to find out about all the interesting details.

Download it here.

About Admiral Dynamics 🚀

We help our customers to achieve their digital transformation.

We – at Admiral Dynamics – have a long standing history in marketing, sales & service automation processes.

We truly understand that insight in customer experience, use of intelligence and leveraging the appropriate operational tools that ‘do’ what they need to ‘do’ will help drive the long-term sustainable goals of an organisation. The systems we provide are on a single integrated platform with only one technology backbone provider: Microsoft Dynamics 365 (CRM). Find out more about Admiral Dynamics on our website!

Admiral Dynamics acquires leading CRM implementer Innito in Slovenia

Admiral Dynamics acquires leading CRM implementer Innito

We’re proud to announce that Admiral Dynamics has acquired Innito informacijiski sistemi (Innito), Slovenia’s leading Microsoft Dynamics CRM implementer on the 28th of December 2018. Innito’s Director Jure Jesenovec will complement Admiral Dynamics’ management team.

Innito, based in Ljubljana (Slovenia), consists of a team of experienced IT professionals and has worked for numerous domestic and international clients. Similarly to Admiral Dynamics, they are specialised in Microsoft Dynamics 365 (CRM) and the integration with other business solutions. Likewise Innito stands for qualitative and cost-effective CRM implementations according to the customers’ needs.

The addition of Innito will further expand Admiral Dynamics’ geographic footprint into new European markets. We believe that Innito is both culturally as strategically a great fit for Admiral Dynamics and we are excited about our future together. We are enthusiastic to welcome the entire Innito team to the Admiral family and look forward to sharing more about our new colleagues, services and projects in the upcoming months.

What does this acquisition mean for you and your company? The known Admiral Dynamics’ service will at least remain at the same level, and will become better and stronger in the long run when both teams are getting more integrated.

Read the integral press release here.

For any enquiries about this merger, feel free to contact us.

Admiral Dynamics @ Resco.next 2018 Prague

Resco.next 2018 Prague: our experiences

Admiral Dynamics was present at resco.next 2018 in Prague on November 15-16. Resco.next is an educational conference organised by Resco and designed for all IT and business professionals interested in the Resco Mobile CRM solutions. Both Marga Van Laere and Koen Van de Vyver participated at the business mobility event of the year to get in-depth product knowledge about Resco Mobile CRM for Microsoft Dynamics 365/CRM.

Curious how they experienced the 2-day conference? Read Koen’s report of the resco.next 2018:

“Let’s kick off with some interesting stats. This background information will give you a better understanding of Resco Mobile CRM.

Currently, Resco has 2.200 company customers (51% Europe, 39% North-America, 8% New-Zealand, 2% other countries), 150.000 licensed mobile users, with an average daily usage of 11 sessions a day, 9 minutes and 42 seconds per session, which totals in a staggering 1 hour 42 minutes a day.

No wonder that Resco.next 2018 attracts more than 200 attendees from over 24 countries, representing 92 companies and enjoying 28 sessions in 2 days. These sessions are divided in 2 tracks: a sales-oriented business track and a more technical track. Of course, there’s plenty of time to network in order to get to know the team behind Resco, have one-on-one conversations with the Resco engineers and learn from partners and even competitors.

So what are my key take-aways from Resco.next 2018?

  • First of all, Resco is going to invest heavily in partnerships. The partner enablement program, allowing business partners to step up their game, is an example of their partner’s focus. However, from a partner perspective, the most interesting news came from Resco’s announcement that they will deliver a robust mobile solution for Microsoft Dynamics 365 for Field Service. Read the full press release at PRNewswire.
  • Secondly, Resco’s road map is looking both interesting and promising as Resco will be further developing their Route Planner and Inspections modules. Their functionalities are a great addition to the Dynamics 365/CRM stack, what makes me extremely happy as a Dynamics consultant. Moreover, Resco is pushing out the HTML version of the Woodford configuration tool. This truly brings them back to the present, as the old Silverlight version is being depreciated in 2020.
  • Last but not least, Resco confirmed its status as the leading mobile solution for Dynamics CRM and Salesforce. This was made clear with the numerous inspirational sessions hosted by several partners and with the Mobility Success Panel. Participants of the panel were Gustaf Westerlund, Jeremy Higgins, Ilya Naroditskiy, Daniel Buzatu, Nils Oltenau and myself (Koen Van de Vyver). These panelists did share some of their insights and gave sound advice on things you should (re)think of before implementing Resco as a mobile solution.”

As always, the resco.next conference was truly educational and inspirational. Definitely worth participating! The next European edition will be in Rome: Admiral Dynamics will be there for sure.

Would you like to know more about resco.next 2018? Get in touch, we’ll tell you all about it!

Microsoft Dynamics 365 apps

Dynamics 365: 2 major updates per year

Microsoft recently announced a change in their service update process for Dynamics 365 (online). As from now, there will be two major releases per year, foreseen in April and October. Doing so Microsoft wants to lower upgrade costs, offer the latest capabilities and functionalities to all users and provide a better support experience.

Release notes of these predictable updates will be published months prior to each major update to be prepared for the new features and improvements. Next to early visibility of the upcoming changes, both partners as customers will be able to test the latest capabilities early in the update cycle. The Dynamics 365 updates will be made available in a sandbox environment well in advance of its release.

Besides these 2 major updates, Microsoft will deploy performance and reliability improvement updates throughout the year.

Microsoft’s extended announcement is available on their blog.

Get in touch if you would like to know more about this announcement or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

 

Image source: Microsoft

Summit EMEA Dublin 2018

Day 3 @ Summit EMEA Dublin 2018

As you could already read on our blog, our colleague Laurent Van Aert was at the Summit EMEA in Dublin the past 3 days. Laurent’s diary of the first two days are available on this blog: read his experiences of day 1 and day 2.

Curious how his 3rd day at the Summit EMEA Dublin 2018 looked like? Laurent explains it here:

“Really enjoying the final day at the Summit EMEA in Dublin. We started off with getting some profound insights in how LinkedIn can be deeply integrated into Dynamics 365, showing the immense advantages enforcing both sales as HR performances.

This session was followed with a demo on how powerful PowerApps can be to deliver a specific application for the branches of Metro Bank enabling employees to provide a great customer experience. Of course implementing new systems, apps, procedures and other within an organisation aren’t possible without taking care of the aspect of change management. Very useful insights about this matter were provided in a dedicated session concerning internal (digital) transformation.

Last but not least the Summit ended with a comprehensive and accurate representation of the developments of email integration within Dynamics 365, including the latest alteration of keeping the Outlook client and the enhancements of the fully integrated email function within the new Microsoft Dynamics 365 for Marketing module.

It has been some exciting days and the future is looking bright for sure!”

Would you like to know more about the Summit EMEA Dublin 2018? Get in touch, we’ll tell you all about it!

Summit EMEA Dublin 2018

Day 2 @ Summit EMEA Dublin 2018

As you could already read on our blog, our colleague Laurent Van Aert is currently attending the Summit EMEA in Dublin. You can read Laurent’s first day report here.

Curious how day 2 at the Summit EMEA Dublin 2018 went? Then you should read further:

“It has again been a packed day full of sessions! In the morning an elaborative session around 360° Customer Service Engagement provided us with a broad scope of possibilities for delivering a professional approach towards customers using PowerApps, Unified Service Desk solutions and more tools depending on the various ways of interaction with customers throughout the entire servicing journey.

As the deadline for being GDPR compliant is approaching rapidly, Microsoft demonstrated not only how they ensure being compliant as a data controller, but also how the Microsoft solution delivers the necessary tools and functionalities for any organisation or company in order to respond to the different challenges concerning the privacy regulation.

In the afternoon, a session on full Office 365 integration using SharePoint, OneDrive and OneNote provided quite some insights in how this can be set up efficiently and how to assure an effective empowerment of employees surfing on the wave of digital transformation. Furthermore we also had the opportunity to get deeper insights in how to guarantee an efficient implementation of Portals, including Microsoft’s new v8 multiple out-of-the-box solutions.

A final highlight of the day definitely was the Vodafone Iceland case about a effective customer engagement project using Dynamics 365/CRM showing that any digital transformation program needs to be driven by and carried throughout the entire organisation to ensure being successful. It was again a very enriching day! Tomorrow it’s already the last one but my expectations are (still) high!”

Check out this blog post for an update on day 3 of the Summit EMEA Dublin 2018.

Summit EMEA Dublin 2018

Day 1 @ Summit EMEA Dublin 2018

Our colleague Laurent Van Aert is attending the Summit EMEA in Dublin. Summit EMEA is the User Group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates and to find genuine solutions that suit your business needs.

You can read Laurent’s impressions of day 1:

“It has been an exciting & interesting first day at the Summit EMEA Dublin 2018! We kicked off with a promising opening presentation demonstrating how Microsoft’s Business Applications can tremendously accelerate Digital Transformation. Followed by a live demo of Customer Engagement leveraging the capabilities of Microsoft Social Engagement, Customer Engagement, Portal Technology and more tools all combined to engage with your customer making sure expectations set by the brand’s strategy and related commitments are more than met.

At the same pace more valuable insights were gained during the afternoon sessions focusing firstly on Resco’s brand new Inspections module. And last but not least, we were introduced to Microsoft Dynamics 365 for Marketing which will become the enabler for truly monitoring and steering the customer journey. I’m already looking forward to attend tomorrow’s sessions!”

Check out these blog items for more Dublin news: day 2 and day 3.

Microsoft Dynamics 365 Business Central

April 2: Dynamics NAV in Dynamics 365 cloud

The Dynamics 365 Cloud Platform is evolving at light speed! As of April 2, full ERP capabilities of Dynamics NAV will be offered in the cloud.

Being introduced as Dynamics 365 Business Central, it will bring the full power of Dynamics NAV to the cloud. As such, Business Central has at its foundation a set of trusted, proven technologies that have served 160,000 customers and millions of users worldwide.

As a single, end-to-end application, Business Central offers (quoting Microsoft’s announcement):

  • Business without silos
    Unify your business and boost efficiency with automated tasks and workflows, all integrated within familiar Office tools like Outlook, Word, and Excel.
  • Actionable insights
    Achieve greater outcomes and gain a complete view of your business with connected data, business analytics and guidance delivered by Microsoft’s leading intelligent technologies.
  • Solutions built to evolve
    Start quickly, grow at your own pace and adapt in real time with a flexible platform that makes it easy to extend Business Central based on your changing business needs.

Dynamics 365 Business Central will be generally available on April 2 in 14 countries, including Belgium, and will be sold only through Microsoft Cloud Solution Provider (CSP) partners like we are. You can read the extended Microsoft announcement on their blog.

Get in touch if you would like to know more about this release or any other Dynamics 365 related question.

 

Image source: Microsoft

Drive Customer Experience

“What’s new in Dynamics 365?” breakfast seminar

On Wednesday November 8 we organised a breakfast seminar about the newest features in Dynamics 365 (version 9.0). Place to be was Mediahuis in Antwerp, where also the offices of Admiral Dynamics are located. A dozen of participants were present at our morning session. We kicked off the day with a delicious breakfast and a cup of coffee.

Then, Marga Van Laere, CEO of Admiral Dynamics started her speech with a short summary on the basics of Microsoft Dynamics 365. After this introduction she informed our audience about the coolest features, since the latest upgrade of Dynamics 365 beginning of October:

  • Unified interface across apps
  • View hierarchy for products, accounts and users
  • Pin your favourite records and views
  • Editable grid features
  • Quick vs. advanced find
  • Dashboards & charts
  • Marketing automation with ClickDimensions
  • Social selling and LinkedIn Sales Navigator
  • And much more…

Are you interested in automating your sales, marketing and/or service processes? Would you like to introduce CRM in your company but you don’t know where to start? Give us a shout! We are happy to help you out. Also, if you would like to join one of our upcoming breakfast seminars, have a look at our events page.

Microsoft Dynamics 365 partnership renewal

For the 8th time in a row Admiral Dynamics has renewed her strategic partnership with Microsoft. We are proud to be called an official partner for Dynamics 365 Cloud Customer Relationship Management.

Of course, this is something we could only attain with the help of and together with our loyal clients and dedicated team. THANK YOU!