The federal government has taken far-reaching measures to stop the spread of the Coronavirus. The safety of our customers as well as our team is a priority.
From today 18 March 2020 until further notice, our team will be working behind closed doors. We have taken the necessary measures to guarantee the continuity of our company. Please be assured that we fully expect to continue normal operations.
You will be informed whenever the current situation changes and other measures impacting our current way of working are taken. Please do check our website for any updates.
During these unprecedented and uncertain times, we understand that communication has never been so important.
You can reach us through our known communication channels during office hours:
Monday-Friday 8h30-12h
Monday-Friday 13h-17h30
For support including service desk-related questions, reach out to our support team:
+32 (0)3 376 45 02
support@admiraldynamics.com
For general questions, contact us on:
+32 (0)3 376 45 01
info@admiraldynamics.com
Take care & stay safe! Admiral Dynamics
https://admiraldynamics.com/web/wp-content/uploads/2020/03/20200318-SM-AD-Update-concerning-communication-and-business-continuity-1080x1080px.png10801080Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2020-03-18 10:37:542020-03-18 10:40:10Important message about our business continuity and communication due to COVID-19 outbreak
Just before the holiday season kicked off, Microsoft included Facebook Messenger as an extra digital channel for Dynamics 365 Customer Service. Customer support teams will now be able to assist their clients using this popular social messaging channel.
By adding Facebook Messenger, Dynamics 365 Customer Service is extending its omnichannel capabilities. Interaction with your customers on their preferred channel is possible in various ways like email, phone, SMS, live chat and the recently added Facebook messaging app.
Watch demo to learn more about Dynamics 365 Customer Service
Explore Dynamics 365 Customer Service capabilities
Advantages of Facebook Messenger in Dynamics 365 Customer Service
The asynchronous nature of conversations in Facebook Messenger is undoubtedly an important reason for its inclusion and integration within Dynamics 365 Customer Service. Thanks to this asynchronous character, customers experience the convenience of getting their issues resolved as and when they find time.
When using live chat, the session ends when the chat window is closed. With Facebook Messenger, the customer can continue the dialog with a customer service agent through the same window at a later time. Even when it’s started on their desktop and proceeded on their phone, the conversation is continued, creating a seamless support experience.
With more than a billion active users, Facebook Messenger is one of the biggest messaging apps worldwide. Certainly, it’s a platform many costumers are already familiar with.
Other benefits of the fresh integration of Facebook Messenger are:
Service agents will access the messaging conversations in Dynamics 365 Customer Service through the same unified interface already used by chat to engage with customers and resolve outstanding issues.
Support center supervisors and managers will also get access relevant and detailed reports to identify opportunities to increase efficiencies and effectiveness.
As a wrap for this latest update, we are quoting Erin Amstrup, Product Marketing Manager, Dynamics 365 Customer Service:
“By including Facebook Messenger to our digital messaging offer, customers can contact support organisations via their channel of choice, while simultaneously arming agents with a true 360-degree view of the customer journey and the tools needed to deliver a quick resolution that is consistent across all channels of engagement.”
Read more about Microsoft’s addition of Facebook Messenger in Dynamics 365 Customer Support on their blog.
Get in touch if you would like to know more about Microsoft Dynamics 365 Customer Support or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!
Microsoft is rolling out e-commerce solution Dynamics 365 Commerce, a new tooling that will help retailers manage their business.
With built-in web authoring and development tools you can create engaging and intelligent digital storefronts, while a connected marketing and commerce platform enables seamless management of content, assets, promotions, inventory and pricing across channels.
There is also room for customer reviews. The solution is an extension of Dynamics 365 for Retail and integrates with other Microsoft software, allowing companies to communicate with their customers.
Microsoft has also rolled out Dynamics 365 Connected Store, a service that can send alerts to employees based on information collected from sensors and cameras in physical stores.
Preview of Microsoft Dynamics 365 Commerce and Connected Store Vision
Curious to find out how Microsoft Dynamics 365 Commerce and Connected Store Vision looks like? Watch the video below!
Microsoft Dynamics 365 Commerce and Connected Store Vision
Read more about Microsoft’s latest announcement on their blog.
Get in touch if you would like to know more about Microsoft Dynamics 365 Commerce or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!
We’re proud to announce that Admiral Dynamics has acquired Innito informacijiski sistemi (Innito), Slovenia’s leading Microsoft Dynamics CRM implementer on the 28th of December 2018. Innito’s Director Jure Jesenovec will complement Admiral Dynamics’ management team.
Innito, based in Ljubljana (Slovenia), consists of a team of experienced IT professionals and has worked for numerous domestic and international clients. Similarly to Admiral Dynamics, they are specialised in Microsoft Dynamics 365 (CRM) and the integration with other business solutions. Likewise Innito stands for qualitative and cost-effective CRM implementations according to the customers’ needs.
The addition of Innito will further expand Admiral Dynamics’ geographic footprint into new European markets. We believe that Innito is both culturally as strategically a great fit for Admiral Dynamics and we are excited about our future together. We are enthusiastic to welcome the entire Innito team to the Admiral family and look forward to sharing more about our new colleagues, services and projects in the upcoming months.
What does this acquisition mean for you and your company? The known Admiral Dynamics’ service will at least remain at the same level, and will become better and stronger in the long run when both teams are getting more integrated.
Admiral Dynamics was present at resco.next 2018 in Prague on November 15-16. Resco.next is an educational conference organised by Resco and designed for all IT and business professionals interested in the Resco Mobile CRM solutions. Both Marga Van Laere and Koen Van de Vyver participated at the business mobility event of the year to get in-depth product knowledge about Resco Mobile CRM for Microsoft Dynamics 365/CRM.
Curious how they experienced the 2-day conference? Read Koen’s report of the resco.next 2018:
“Let’s kick off with some interesting stats. This background information will give you a better understanding of Resco Mobile CRM.
Currently, Resco has 2.200 company customers (51% Europe, 39% North-America, 8% New-Zealand, 2% other countries), 150.000 licensed mobile users, with an average daily usage of 11 sessions a day, 9 minutes and 42 seconds per session, which totals in a staggering 1 hour 42 minutes a day.
No wonder that Resco.next 2018 attracts more than 200 attendees from over 24 countries, representing 92 companies and enjoying 28 sessions in 2 days. These sessions are divided in 2 tracks: a sales-oriented business track and a more technical track. Of course, there’s plenty of time to network in order to get to know the team behind Resco, have one-on-one conversations with the Resco engineers and learn from partners and even competitors.
So what are my key take-aways from Resco.next 2018?
First of all, Resco is going to invest heavily in partnerships. The partner enablement program, allowing business partners to step up their game, is an example of their partner’s focus. However, from a partner perspective, the most interesting news came from Resco’s announcement that they will deliver a robust mobile solution for Microsoft Dynamics 365 for Field Service. Read the full press release at PRNewswire.
Secondly, Resco’s road map is looking both interesting and promising as Resco will be further developing their Route Planner and Inspections modules. Their functionalities are a great addition to the Dynamics 365/CRM stack, what makes me extremely happy as a Dynamics consultant. Moreover, Resco is pushing out the HTML version of the Woodford configuration tool. This truly brings them back to the present, as the old Silverlight version is being depreciated in 2020.
Last but not least, Resco confirmed its status as the leading mobile solution for Dynamics CRM and Salesforce. This was made clear with the numerous inspirational sessions hosted by several partners and with the Mobility Success Panel. Participants of the panel were Gustaf Westerlund, Jeremy Higgins, Ilya Naroditskiy, Daniel Buzatu, Nils Oltenau and myself (Koen Van de Vyver). These panelists did share some of their insights and gave sound advice on things you should (re)think of before implementing Resco as a mobile solution.”
As always, the resco.next conference was truly educational and inspirational. Definitely worth participating! The next European edition will be in Rome: Admiral Dynamics will be there for sure.
Would you like to know more about resco.next 2018? Get in touch, we’ll tell you all about it!
Microsoft recently announced a change in their service update process for Dynamics 365 (online). As from now, there will be two major releases per year, foreseen in April and October. Doing so Microsoft wants to lower upgrade costs, offer the latest capabilities and functionalities to all users and provide a better support experience.
Release notes of these predictable updates will be published months prior to each major update to be prepared for the new features and improvements. Next to early visibility of the upcoming changes, both partners as customers will be able to test the latest capabilities early in the update cycle. The Dynamics 365 updates will be made available in a sandbox environment well in advance of its release.
Besides these 2 major updates, Microsoft will deploy performance and reliability improvement updates throughout the year.
https://admiraldynamics.com/web/wp-content/uploads/2018/07/MS-Dynamics-365.png6001778Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2018-07-10 15:00:562018-07-10 15:00:56Dynamics 365: 2 major updates per year
The Dynamics 365 Cloud Platform is evolving at light speed! As of April 2, full ERP capabilities of Dynamics NAV will be offered in the cloud.
Being introduced as Dynamics 365 Business Central, it will bring the full power of Dynamics NAV to the cloud. As such, Business Central has at its foundation a set of trusted, proven technologies that have served 160,000 customers and millions of users worldwide.
As a single, end-to-end application, Business Central offers (quoting Microsoft’s announcement):
Business without silos
Unify your business and boost efficiency with automated tasks and workflows, all integrated within familiar Office tools like Outlook, Word, and Excel.
Actionable insights
Achieve greater outcomes and gain a complete view of your business with connected data, business analytics and guidance delivered by Microsoft’s leading intelligent technologies.
Solutions built to evolve
Start quickly, grow at your own pace and adapt in real time with a flexible platform that makes it easy to extend Business Central based on your changing business needs.
Dynamics 365 Business Central will be generally available on April 2 in 14 countries, including Belgium, and will be sold only through Microsoft Cloud Solution Provider (CSP) partners like we are. You can read the extended Microsoft announcement on their blog.
Get in touch if you would like to know more about this release or any other Dynamics 365 related question.
