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Admiral Dynamics joins 9altitudes

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Admiral Dynamics joins 9altitudes after it acquired the Danish company Optimate, We strive to enrich 9altitudes with our specialisation in marketing, sales and also service automation through Microsoft Dynamics CRM solutions.

ADMIRAL DYNAMICS REACHES NEW HEIGHTS WITH 9ALTITUDES

CEO Marga and CFO Marc of Admiral Dynamics to join 9altitudes

Our story began in 2009 when Marga Van Laere and Marc Crauwels founded Antwerp-based Admiral Dynamics. Gradually Admiral Dynamics transformed into a leading Microsoft Dynamics CRM implementation partner in both Belgium and Slovenia.

Our vast experience in the context of marketing, sales as well as customer- and field service automation did not go unnoticed by 9altitudes. 

9altitudes aims to unite experienced companies with a proven track record to think digital and work together energetically. Sharing their local views and know-how to open up your digital world.

ADDING FUEL TO OUR EUROPEAN AMBITIONS

Innito and Admiral Dynamics - Admiral Dynamics joins 9altitudes

In December 2018, Admiral Dynamics took over the Slovenian company Innito. As a result, we entered the Central European market and expanded our expertise even more. These synergy benefits will certainly continue to be useful within the 9altitudes group.

This acquisition ensures that we can realise European ambitions with offices namely in Belgium, the Netherlands, France, Denmark, and Slovenia.

WHERE STRONG DIGITAL TRANSFORMATION PARTNERS UNITE

Admiral Dynamics joins 9altitudes - Digital Transformation Partners

At 9altitudes there is a clear understanding of how to make a real difference. A successful digital transformation is much more than creating a new digital platform. Without a clear strategy, technology has no sustainable impact. What does make a notable difference is the human factor.

Admiral Dynamics specialises in service excellence, digital marketing and customer obsession and thus connects seamlessly with the expertise in the 9altitudes group.

“We understand very well how insight into customer experience, intelligent use of data and the deployment of the appropriate tools, can ensure those long-term goals of an organisation.”

Marc Crauwels, Admiral Dynamics

EVERY CHANGE BRINGS FORTH NEW OPPORTUNITIES

“Change is inevitable and necessary for successful companies in the 21st century. Change is not easy and often challenging. But it offers us the opportunity to do (even) better, to grow and to reinvent ourselves time and again.”

Filip Bossuyt, CEO 9altitudes

What happens when Admiral Dynamics joins 9altitudes? Through this acquisition, 9altitudes’ expertise in ERP, CRM, IoT & PLM (Product Lifecycle Management), DMS (Document Management System) and Business Analytics is now significantly strengthened in the CRM branch. 

At Admiral Dynamics, our pledge to help our clients with their challenges still stands. We continue to aim for more growth and ground-breaking ways to launch your business into new opportunities. Through 9altitudes, you continue to find a long-term partner who thinks along end-to-end, guiding you through your digital transformation.

READY TO EMBARK ON THIS NEW THRILLING JOURNEY WITH US?

We thank you for your dedicated support over the years and hope you embark with us on this exciting new journey.

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Important message about our business continuity and communication due to COVID-19 outbreak

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The federal government has taken far-reaching measures to stop the spread of the Coronavirus. The safety of our customers as well as our team is a priority. 

From today 18 March 2020 until further notice, our team will be working behind closed doors. We have taken the necessary measures to guarantee the continuity of our company. Please be assured that we fully expect to continue normal operations.

You will be informed whenever the current situation changes and other measures impacting our current way of working are taken. Please do check our website for any updates.

During these unprecedented and uncertain times, we understand that communication has never been so important. 

You can reach us through our known communication channels during office hours:

  • Monday-Friday 8h30-12h
  • Monday-Friday 13h-17h30

For support including service desk-related questions, reach out to our support team: 

  • +32 (0)3 376 45 02
  • support@admiraldynamics.com  

For general questions, contact us on: 

  • +32 (0)3 376 45 01
  • info@admiraldynamics.com

Take care & stay safe!
Admiral Dynamics

Facebook Messenger has been added as extra digital channel in Dynamics 365 Customer Service

Dynamics 365 Customer Service adds Facebook Messenger

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Just before the holiday season kicked off, Microsoft included Facebook Messenger as an extra digital channel for Dynamics 365 Customer Service. Customer support teams will now be able to assist their clients using this popular social messaging channel.

By adding Facebook Messenger, Dynamics 365 Customer Service is extending its omnichannel capabilities. Interaction with your customers on their preferred channel is possible in various ways like email, phone, SMS, live chat and the recently added Facebook messaging app.

Watch demo to learn more about Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service capabilities

Advantages of Facebook Messenger in Dynamics 365 Customer Service

The asynchronous nature of conversations in Facebook Messenger is undoubtedly an important reason for its inclusion and integration within Dynamics 365 Customer Service. Thanks to this asynchronous character, customers experience the convenience of getting their issues resolved as and when they find time.

When using live chat, the session ends when the chat window is closed. With Facebook Messenger, the customer can continue the dialog with a customer service agent through the same window at a later time. Even when it’s started on their desktop and proceeded on their phone, the conversation is continued, creating a seamless support experience.

With more than a billion active users, Facebook Messenger is one of the biggest messaging apps worldwide. Certainly, it’s a platform many costumers are already familiar with.

Other benefits of the fresh integration of Facebook Messenger are:

  • Service agents will access the messaging conversations in Dynamics 365 Customer Service through the same unified interface already used by chat to engage with customers and resolve outstanding issues.
  • Support center supervisors and managers will also get access relevant and detailed reports to identify opportunities to increase efficiencies and effectiveness.

As a wrap for this latest update, we are quoting Erin Amstrup, Product Marketing Manager, Dynamics 365 Customer Service:

“By including Facebook Messenger to our digital messaging offer, customers can contact support organisations via their channel of choice, while simultaneously arming agents with a true 360-degree view of the customer journey and the tools needed to deliver a quick resolution that is consistent across all channels of engagement.”

Read more about Microsoft’s addition of Facebook Messenger in Dynamics 365 Customer Support on their blog.

Get in touch if you would like to know more about Microsoft Dynamics 365 Customer Support or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

Source: Microsoft

Dynamics 365 Commerce launch

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Microsoft rolls out Dynamics 365 Commerce, which is basically an e-commerce solution that helps retailers manage their business better.

With built-in web authoring as well as development tools you can create engaging and intelligent digital storefronts. While a connected marketing and commerce platform enables seamless management of content, assets, promotions, inventory and pricing across channels.

Dynamics 365 Commerce Preview - Product

There is also room for your customers to leave reviews. What’s more, the solution is an extension of Dynamics 365 for Retail and integrates with other Microsoft software. Companies are now able to communicate with their customers which is equally important.

Microsoft has also rolled out Dynamics 365 Connected Store, a service that can send alerts to employees based on information collected from sensors and cameras in physical stores.

Preview of Microsoft Dynamics 365 Commerce and Connected Store Vision

Curious to find out how these new smart technologies look like in action? Watch the following video to discover how they can boost your business!

Microsoft Dynamics 365 Commerce and Connected Store Vision

Read more about Microsoft’s latest announcement on their blog.

Get in touch if you would like to know more or have any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

Image source: Microsoft

Admiral Dynamics acquires leading CRM implementer Innito in Slovenia

Admiral Dynamics acquires leading CRM implementer Innito

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We’re proud to announce that Admiral Dynamics has acquired Innito informacijiski sistemi (Innito), Slovenia’s leading Microsoft Dynamics CRM implementer on the 28th of December 2018. Innito’s Director Jure Jesenovec will complement Admiral Dynamics’ management team.

Innito, based in Ljubljana (Slovenia), consists of a team of experienced IT professionals and has worked for numerous domestic and international clients. Similarly to Admiral Dynamics, they are specialised in Microsoft Dynamics 365 (CRM) and the integration with other business solutions. Likewise Innito stands for qualitative and cost-effective CRM implementations according to the customers’ needs.

The addition of Innito will further expand Admiral Dynamics’ geographic footprint into new European markets. We believe that Innito is both culturally as strategically a great fit for Admiral Dynamics and we are excited about our future together. We are enthusiastic to welcome the entire Innito team to the Admiral family and look forward to sharing more about our new colleagues, services and projects in the upcoming months.

What does this acquisition mean for you and your company? The known Admiral Dynamics’ service will at least remain at the same level, and will become better and stronger in the long run when both teams are getting more integrated.

Read the integral press release here.

For any enquiries about this merger, feel free to contact us.

Admiral Dynamics @ Resco.next 2018 Prague

Resco.next 2018 Prague: our experiences

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Admiral Dynamics was present at resco.next 2018 in Prague on November 15-16. Resco.next is an educational conference organised by Resco and designed for all IT and business professionals interested in the Resco Mobile CRM solutions. Both Marga Van Laere and Koen Van de Vyver participated at the business mobility event of the year to get in-depth product knowledge about Resco Mobile CRM for Microsoft Dynamics 365/CRM.

Curious how they experienced the 2-day conference? Read Koen’s report of the resco.next 2018:

Get to know Resco Mobile CRM

“Let’s kick off with some interesting stats. This background information will give you a better understanding of Resco Mobile CRM.

Currently, Resco has 2.200 company customers (51% Europe, 39% North-America, 8% New-Zealand, 2% other countries), 150.000 licensed mobile users, with an average daily use of 11 sessions a day, 9 minutes and 42 seconds per session, which totals in a staggering 1 hour 42 minutes a day.

No wonder that Resco.next 2018 attracts more than 200 attendees from over 24 countries, representing 92 companies and enjoying 28 sessions in 2 days. These sessions are divided in 2 tracks: a sales-oriented business track and a more technical track. Of course, there’s plenty of time to network in order to get to know the team behind Resco. As well as having one-on-one conversations with the Resco engineers and learn from partners and even competitors.

So what are my key take-aways from Resco.next 2018?

  • First of all, Resco will invest heavily in partnerships. The partner enablement program lets business partners step up their game and is an example of their partner’s focus. However, from a partner perspective, the most interesting news came from Resco’s announcement. In the future, Resco will deliver a robust mobile solution to Microsoft Dynamics 365 for Field Service. Read the full press release at PRNewswire.
  • Secondly, Resco’s road map looks both interesting and promising. Aditionally, Resco will further developtheir Route Planner and Inspections modules. Their functionalities are a great addition to the Dynamics 365/CRM stack. Which makes me extremely happy as a Dynamics consultant. Moreover, Resco will push out the HTML version of the Woodford configuration tool. This brings them back to the present, as the old Silverlight version depreciated in 2020.
  • Last but not least, Resco confirmed its status as the leading mobile solution for Dynamics CRM and Salesforce. The inspirational sessions hosted by partners and with the Mobility Success Panel made that clear. Participants of the panel were Gustaf Westerlund, Jeremy Higgins, Ilya Naroditskiy, Daniel Buzatu, Nils Oltenau and myself (Koen Van de Vyver). These panelists shared some of their insights. Moreover, they also gave sound advice on things you should (re)think of before implementing Resco as a mobile solution.”

As always, the resco.next conference was truly educational and inspirational. Definitely worth participating! The next European edition is in Rome: Admiral Dynamics will be there for sure.

Would you like to know more about resco.next 2018? Get in touch, we’ll tell you all about it!

Microsoft Dynamics 365 apps

Dynamics 365: 2 major updates per year

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Microsoft recently announced a change in their service update process for Dynamics 365 (online). As from now, there will be two major releases per year, foreseen in April and October. Doing so Microsoft wants to lower upgrade costs, offer the latest capabilities and functionalities to all users and provide a better support experience.

Release notes of these predictable updates will be published months prior to each major update to be prepared for the new features and improvements. Next to early visibility of the upcoming changes, both partners as customers will be able to test the latest capabilities early in the update cycle. The Dynamics 365 updates will be made available in a sandbox environment well in advance of its release.

Besides these 2 major updates, Microsoft will deploy performance and reliability improvement updates throughout the year.

Microsoft’s extended announcement is available on their blog.

Get in touch if you would like to know more about this announcement or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

 

Image source: Microsoft

Microsoft Dynamics 365 Business Central

April 2: Dynamics NAV in Dynamics 365 cloud

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The Dynamics 365 Cloud Platform is evolving at light speed! As of April 2, full ERP capabilities of Dynamics NAV will be offered in the cloud.

Being introduced as Dynamics 365 Business Central, it will bring the full power of Dynamics NAV to the cloud. As such, Business Central has at its foundation a set of trusted, proven technologies that have served 160,000 customers and millions of users worldwide.

As a single, end-to-end application, Business Central offers (quoting Microsoft’s announcement):

  • Business without silos
    Unify your business and boost efficiency with automated tasks and workflows, all integrated within familiar Office tools like Outlook, Word, and Excel.
  • Actionable insights
    Achieve greater outcomes and gain a complete view of your business with connected data, business analytics and guidance delivered by Microsoft’s leading intelligent technologies.
  • Solutions built to evolve
    Start quickly, grow at your own pace and adapt in real time with a flexible platform that makes it easy to extend Business Central based on your changing business needs.

Dynamics 365 Business Central will be generally available on April 2 in 14 countries, including Belgium, and will be sold only through Microsoft Cloud Solution Provider (CSP) partners like we are. You can read the extended Microsoft announcement on their blog.

Get in touch if you would like to know more about this release or any other Dynamics 365 related question.

 

Image source: Microsoft