• About us
  • Careers5
  • Contact
  • Support
  • English
    • Slovenščina
Admiral Dynamics
  • Home
  • Business Challenges
  • What We Do
    • Sales Automation
    • Marketing Automation
    • Service Automation
      • Customer Service
      • Field Service
      • Inspections and Mobility
    • Human Capital
  • Our Approach
    • Digital Transformation
    • Maturity Model
  • Clients
  • Blog
  • Events
  • Search
  • Menu

Release of wave 2 for Dynamics 365

28/07/2021/in News /by Ilham Rahouti
Release of Wave 2 - Microsoft Dynamics 365 - CRM

Catch the release of wave 2 for Dynamics 365.

Microsoft just announced the second release wave of the year for Dynamics 365. These brand-new innovations aim to deliver powerful capabilities to propel your business to success. There is no doubt that this release is about to accelerate your digital transformation.

Here is what you can anticipate from the release of new features planned between October 2021 and March 2022.

[READ ALSO] 5 CRM TRENDS TO WATCH OUT FOR >>


Dynamics 365 Marketing

With this release, Dynamics 365 Marketing delves deeper into personalised journeys and engaging with your customers anywhere, at any time. Explore AI-based content ideas and get inspired to bring your content to the next level. Here is how you deliver immaculate experiences time and time again.

Explore new and updated features for Marketing

Engage at the right moment across all touchpoints

  • Use Customer journey orchestration to connect Customer Insights with your data lake.
  • Send out SMS messages with Twilio as well as TeleSign
  • Build webinar registration experiences in Teams effortlessly and create a sound journey for participants instantly in Dynamics 365 Marketing.
  • Enrichen your customer journeys through account-based profile data from Customer Insights.
  • Get a clear view of all interactions within your customer journey on the Customer Insights timeline.

Get more personal with each customer without breaking a sweat

  • Explore the new segmentation builder that easily lets you create segments on leads as well as custom entities.
  • Dive deeper with customisation through Power Automate flows from customer journeys.
  • Boost your decision-making with the combined power of AI and Analytics.
  • Turn your email content into compelling messages through AI-based recommendations.
Check out what’s new and planned for Dynamics 365 Marketing

Dynamics 365 Sales

Achieve more sales by understanding your customers and their buying behaviour. The three key elements you need to drive sales are data, intelligence and meaningful customer experiences.

Here is what these exciting new updates for Dynamics 365 Sales focus on.

Improve teamwork thanks to Teams calling with Dynamics 365

  • More third party telephony aid and also critical business insights for any call.
  • Embedded Microsoft Teams collaboration, Teams message extensions and actions now include enhanced contact recommendations and a better experience.
  • Access sales records while having a Teams meeting and also receive automated notifications from Dynamics 365.
  • Enhanced setup as well as security of the Dynamics 365 app for Teams.

Change the way you build relationships on LinkedIn

  • Explore a new manager workspace for accounts, contacts, and also leads.
  • Visually update deals with the Kanban control.
  • Enjoy improvements to quick filters with hierarchy and date-based filters.

Manage pipeline more efficiently with deal manager

  • Swift access to Sales Navigator.
  • More improvements to the LinkedIn integration coming your way.

Get productive with improved tools and forecasting updates

  • Streamline activity capture with Auto capture.
  • Discover enhanced capabilities for the purpose of sharing and viewing your forecasts.
  • Attribute insights in order to strengthen predictive scoring model clarity.
  • Added admin controls for managing as well as deploying forecasts.
  • Support for new forecast views such as weekly and yearly forecasts.
  • Guided selling gets a boost with Sales Accelerator
  • Salespeople on the road get more out of their mobile experience.
Check out what’s new and planned for Dynamics 365 Sales

Dynamics 365 Customer Service

Increase your agents’ experiences and productivity drastically with this release to solve cases faster. The power of AI will once again boost your customer service through improvements in searchability.

Explore these exciting features for Customer Service

Aim for a customer experience that exceeds expectations

  • Empower your customers through self- and assisted- service.
  • Deliver exceptional services through an all-in-one contact centre.
  • Boost knowledge authoring and management for your agents through AI suggestions and analytics.
  • Transform contact centre routing.

Check out what’s new and planned for Dynamics 365 Customer Service

Dynamics 365 Field Service

Catch the release of wave for Dynamics

Curious about the new customer portal launching in this release? Dynamics 365 Field Service aims to deliver easy customer engagement and enhanced user productivity in this release of wave 2 for Dynamics 365.

Dive into these capabilities For Field Service:

Boost Customer Engagement and User productivity

  • Enjoy a streamlined onboarding experience.
  • The improved information architecture is now combined with an upgraded user interface.
  • Boost your field workers with capabilities such as mixed-reality calls and an enhanced Field Service mobile experience.
  • Engage better with your customers through self-scheduling and also an easy to navigate landing page.
  • Transform the scheduling experience through new and improved features.
Check out what’s new and planned for Dynamics 365 Field Service

Dynamics 365 Customer Insights

Unify and uncover the secrets within your customer data to make smarter decisions and get smarter insights. Audience Insights and Engagement Insights are here to bring out the best within Customer Insights.

Uncover how to get the best insights

What’s planned for Audience Insights

  • Scrap data silos and unite your customer data through connectors.
  • Create rich customer profiles coupled with audience intelligence namely from both first-party and third-party enrichments.
  • Get smart insights about your business with segments and measures and also boost businesses processes with innovative AI models or custom algorithms.
  • Personalise customer experiences across all channels.
Check out what’s new and planned for Audience Insights

What’s planned for Engagement insights

  • Unlock a 360-degree view with essential analytics and smart insights on your customers.
  • Drive better business insights by obtaining valuable insights into customer actions interactively.
  • Get a good grasp on customer journeys through funnel reports, journey maps, flows and more to ensure the best actions.
  • Connect analysis to your systems of action such as advertising channels, marketing channels, and other applications.
Check out what’s new and planned for Engagement Insights

Dynamics 365 Customer Voice

What actions do you take after receiving feedback? The focus of this release is to help you engage with the right person at the right moment.

Catch these highlights of enhancements for Customer Voice

Get smarter feedback

  • Collect insights easily and act instantly on them.
  • Swiftly collect feedback insights and define customer workflows through Power Automate.
  • Compare results over time to uncover trends and to analyse performance.
Check out what’s new and planned for Dynamics 365 Customer Voice


Next-up: What to expect of Digital Transformation in 2021?

Digital Transformation Trends in 2021

Questions on the release of wave 2 for Dynamics 365?

GET IN TOUCH WITH US


Think Digital

  • Our Family Day in Slovenia
    Finally, we got to reunite (safely) with team Slovenia and their families for our long-awaited family day! We made plenty of memories, and we love to share them with you to put a smile on your face.
  • is AI the new standard in Marketing Automation
    Your business needs Marketing Automation if you are determined to survive this digital era. The pandemic set a new standard and It makes sense that marketers welcome the change.
  • 9altitudes wins Microsoft 2021/2022 Inner Circle Award
    9altitudes wins Microsoft 2021/2022 Inner Circle Award
    9altitudes climbs to the top with the achievement of the Microsoft Business Applications 2021/2022 Inner Circle award!
  • Release of wave 2 for Dynamics 365
    Microsoft announces the second release wave for Dynamics 365 and it is about to accelerate your Digital Transformation!
Tags: AI, Blog, CRM, digital transformation, Dynamics 365, Featured, Microsoft
Share this entry
  • Share on Facebook
  • Share on Twitter
  • Share on WhatsApp
  • Share on LinkedIn
  • Share on Reddit
  • Share by Mail
https://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.png 0 0 Ilham Rahouti https://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.png Ilham Rahouti2021-07-28 12:02:592021-07-28 12:05:35Release of wave 2 for Dynamics 365
You might also like
The 5 trends in sales automation you must know about The latest 5 trends in sales automation you must know about
Last day of our marketing intern Ilham How Admiral Dynamics empowered my transformation as a digital marketing intern
ClickDimensions will be GDPR compliant by the May 25 deadline ClickDimensions will be GDPR compliant by the May 25 deadline
Summit EMEA Dublin 2018 Day 3 @ Summit EMEA Dublin 2018
Preview aftermovie Digital Transformation Conference Registration webinar: The road to Sustainable Business Transformation
9altitudes wins Microsoft 2021/2022 Inner Circle Award 9altitudes wins Microsoft 2021/2022 Inner Circle Award
Industries that need to go digital - Field Service Inspections Industries that need to go digital
Preview aftermovie Digital Transformation Conference Digital Transformation Conference

Recent Posts

  • Our Family Day in Slovenia
  • Project Manager Microsoft Dynamics 365 CE
  • Tehničnega svetovalca za Microsoft Dynamics 365 CE
  • is AI the new standard in Marketing Automation
  • 9altitudes wins Microsoft 2021/2022 Inner Circle Award

Follow us on Facebook

Helping customers to achieve their
Digital Transformation

Berchemstadionstraat 78 B12
2600 Antwerpen
T. +32 (0)3 376 45 01
info@admiraldynamics.com

Disclaimer            Privacy policy             Visit our blog            Contact us             Sign up for our newsletter

© 2021 Admiral Dynamics | Energise your business

Change the way you look at data 9altitudes wins Microsoft 2021/2022 Inner Circle Award 9altitudes wins Microsoft 2021/2022 Inner Circle Award
Scroll to top