Case study: Constructiv’s CRM Change Management & Training Program

Constructiv, headquartered in Brussels, is a non-profit service organisation by and for the building sector. Its main objective is to ensure talented workers are guided so they can further develop their skills and career opportunities.

One of Constuctiv’s internal goals is the focus on ‘Customer Relationship’: serving the construction companies and their workers in the most effective way in order to build a high-performing relationship.

CRM implementations are not always as successful as they should be and often people-related issues like slow user adoption, inadequate change management and training, etc. are to blame. Constructiv was aware of these challenges when planning to update to a newer version of Dynamics 365.

Admiral Dynamics helped Constructiv improving the CRM end-user adoption throughout the whole organisation thanks to the CRM Change & Training Program.

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Constructiv wishes to serve their customers in the best possible way aiming high when it comes to customer satisfaction.

Therefore you need a performing and flexible CRM system like Dynamics 365 and above all a guiding hand when it comes to change management and user adoption.

This training program really pushed us up to the next level!

Geert Ramaekers
Directeur Building on People Vlaanderen, Constructiv

Constructiv - client case from Admiral Dynamics

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