The Road to Sustainable Business Transformation

Date: 10/12/2020

Time: 10:00 - 11:30

Location: Webinar

Digital Panel Discussion – The Road to Sustainable Business Transformation

Jumpstart your journey to Sustainable Business Transformation.

Many businesses find themselves stuck at a crossroads where they can't back away from. The heavy impact of COVID19 on businesses simply hasn't been very forgiving. Either they manage to adapt to the changes and flourish or they don't and struggle to stay afloat.

How will your business move forward from now on?

As the end of the year is in sight, looking back and also reflecting on the changes has never been as crucial as today. So take a few steps back together with our guest speakers in order to pave the way for a brighter and healthier future for your business:

Tune into 'The road to Sustainable Business Transformation' on Thursday 10th of December 2020.

Join this Digital Panel Discussion on Sustainable Business Transformation and discover how to deal with the challenges while also preparing for the future to come.

3 reasons why you should attend:

  • Learn about the next big challenges to come according to experts within their fields.
  • Ask your burning questions to these experts with similar experiences. 
  • Embark on your own journey of sustainable business transformation.

Register now to join us on Thursday 10th of December for an eye-opening discussion on Sustainable Business Transformation.

Date, time and location

Date Thursday 10th of December 2020
Time 10:00 - 11:30
Location  Webinar

Questions or other requirements?

Do you have questions about this event? Want to know more about other events or would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

Online Seminar: What’s new in Dynamics 365?

Date: 29/10/2020

Time: 10:30 - 11:30

Location: Webinar

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Catch the latest on The 2020 release wave 2 for Dynamics 365

Not too long ago, Microsoft had announced the key dates of the second release wave of updates. With this release containing hundreds of new features across Dynamics 365 applications, you need to prepare to put them to work!

COVID-19 has not stopped digital from taking over

Support your business and employees during these difficult times with exciting innovations. Get ready for the second release of new and updated capabilities for Microsoft Dynamics 365 and Microsoft Power Platform. 

Attending this session is all it takes for you to find out how you can:

  • expand your knowledge on the latest evolutions and innovative trends within Dynamics 365;
  • put these new services and capabilities in motion;
  • boost the digital transformation of your business across all lines.

This webinar empowers you to to get the most out of your Dynamics experience. Learn how your business can make an even greater shift to digital.

Discover the latest Dynamic news through our experts during this webinar on Thursday 29th of October 2020

3 reasons why you should attend:

  • Explore the newest features and innovations to beat the competition.
  • Ask our experts your burning questions to stay on top of these trends. 
  • Get insightful answers through various interactive demos and real-life cases.

Date, time and location

Date Thursday 29 October 2020
Time 10:30 - 11:30
Location  Webinar

Did we spark your interest, and do you want to expand your knowledge on Dynamics 365? Register today!

Questions or other requirements?

Do you have questions about this event? Want to know more about other events or would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

Online Seminar: Boost your customer experience with (live) chats

Date: 13/10/2020

Time: 11:00 - 11:30

Location: Webinar

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Have you noticed your customer's new and growing expectations of your service? 

Here is how your customer's behaviour has drastically changed: Nowadays, customers expect no less than high-quality service on all communication platforms. Therefore, a great experience can change your customer’s opinion of your brand.

How can your service meet your customer's expectations even during Covid-19 outbreak?

First, you need to support your team to manage all platforms at the same time. The shift to digital is drastic, and it is tempting to go for an automated solution that does all the work for you.

However, keep in mind that going digital does not mean less personality. Now, how do you empower your customer service agents with the right digital tool to quickly resolve issues?

30 minutes is all it takes for you to find out how you can:

  • chat with your customers on their preferred channel;
  • create an exceptional and consistent service experience;
  • transfer cases easily between agents or across communication channels.

This webinar enables you to spice up every interaction you have with your customers. Learn how you can save time for your team and your customers.

Discover how (live) chats are redefining customer support with AI (Artificial intelligence) during this webinar on Tuesday 13th of October 2020. 

3 reasons why you should attend:

  • Dive into the future of customer service to beat the competition.
  • Ask us your burning questions on improving your customer experience with live chats.
  • Get insightful answers through various interactive demos and real-life cases.


Date, time and location

Date Tuesday 13 October 2020
Time 11:00 - 11:30
Location  Webinar

Did we spark your interest, and do you want to expand your knowledge on using chats in customer service? Register now.

Questions or other requirements?

Do you have questions about this event? Want to know more about other events or would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

 

Online Seminar: Advanced Sales Routing

Date: 22/09/2020

Time: 11:00 - 11:30

Location: Webinar

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Fuel your sales visits with more customers in fewer miles.

How much time are you spending on the road to visit prospects and customers? Don't you think you could achieve far more in less time by managing and scheduling your sales visits efficiently?

 

30 minutes is all it takes for you to find out how you can:

  • get the most out of your workday with the right customers or prospects;
  • spend more time on selling and less on tedious paperwork and scheduling.

This webinar enables you to reach your sales goals by putting together a solid route map in a flash. Rank all customers by priority, call frequencies and even scheduled appointments at the push of a button. Learn all about mobile sales data to truly empower yourself to start selling smarter.

Discover how to get in touch and stay connected with your customers during this webinar on Tuesday 22nd of September 2020.

3 reasons why you should attend:

Date, time and location

Date Tuesday 22 September 2020
Time 11:00-11:30
Location  Webinar

Did we spark your interest in optimizing sales flows and do you want to expand your knowledge on advanced sales routing? Register now.

Questions or other requirements?

Do you have questions about this event? Want to know more about other events or would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

Online Seminar: Analyse your Dynamics CRM data with Power BI

Date: 15/09/2020

Time: 11:00 - 11:30

Location: Webinar

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How are you using your data to take action in these uncertain times ?

Just think of the enormous amount of data that you are collecting daily. Your data may be an Excel spreadsheet, or a collection of cloud-based and on-premises hybrid data warehouses.

It seems absurd to analyse all of that when you have limited time, manpower and tools. Yet, that right there is what we will focus on in this session.

Explore ways to easily connect to your data sources, visualize and discover what's important, and share that with anyone or everyone you want.

3 Reasons why you should attend:

  • Learn how data-driven decision-making is greatly impacting businesses.
  • Ask us questions on how to turn data into visually immersive and interactive insights.
  • Get insights through various interactive demos and real-life cases.

Never miss out on an opportunity.

Uncover insights hidden in your data and discover how analytics are being reinvented to greatly benefit your business' growth in this webinar. Make sure to register today to find out how!


Date, time and location

Date Tuesday 15 September 2020
Time 11:00 - 11:30
Location  Webinar

Did we spark your interest and do you want to discover more about howyour data can be your ultimate sidekick? Register now!


Questions or other requirements?

Do you have questions about this session?
Want to know more about other events?
Would you like to receive an in-house/customised workshop?
Don’t hesitate to contact us, we are happy to help you.

Online Seminar: Inspections with Field Service

Date: 27/08/2020

Time: 11:00 - 11:30

Location: Webinar

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How do you ensure a smooth work order without drowning your employees in a sea of paper-based questionnaires?

Think digital. In other words, all you need to do is to provide digital forms which are easier to create, manage, and adapt to any given scenario.

This is your chance to explore new ways to eliminate tedious paperwork and draining long after-work hours. Unravel how to support your employees and above all: tackle the many challenges they are facing today.

In conclusion, this webinar on Thursday 27th of August 2020 introduces participants to the use of Field Service with offline mobility in combination with Microsoft Dynamics 365.

Expect lots of interactive demos, use cases and inspiration!

Date, time and location

Date Thursday 27 August 2020
Time 11:00-11:30
Location  Webinar

This is your opportunity to think digital! Register now.

Questions or other requirements?

Do you have questions about this event? Want to know more about other events or would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

DM-Online Seminar: Dynamics 365 meets Power BI

Date: 06/05/2020

Time: 9:00 - 10:00

Location: Webinar

3

How to quickly access & analyse your data in these challenging times

More than ever, well-informed decisions are essential to survive in these uncertain times that we are facing. Available data presented through innovative dashboards, helps you immediately understand what the impact is going forward.

Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Your data may be an Excel spreadsheet, or a collection of cloud-based and on-premises hybrid data warehouses. Power BI lets you easily connect to your data sources, visualize and discover what's important, and share that with anyone or everyone you want.

This webinar on Tuesday 19th of May 2020 introduces participants to the use of Power BI and custom visuals.

Speaker of the event will be Jure Jesenovec, CRM strategy & implementation expert, Managing Partner at Admiral Dynamics (LinkedIn)

The webinar focuses on the use of Power BI functionality and technical possibilities of analysing data trends within their CRM organisation. Secondly, we’ll demonstrate the rich and clear view of your extended sales data that provide comprehensive insights for management.

Date, time and location

Date Tuesday 19 May 2020
Time 9:00-10:00
Location  Webinar

Questions or other requirements?

Do you have questions about this event? Want to know more about other events? Would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

Online Seminar: Dynamics 365 meets Power BI

Date: 19/05/2020

Time: 9:00 - 10:00

Location: Webinar

3

How to quickly access & analyse your data in these challenging times

More than ever, well-informed decisions are essential to survive in these uncertain times that we are facing. Available data presented through innovative dashboards, helps you immediately understand what the impact is going forward.

Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Your data may be an Excel spreadsheet, or a collection of cloud-based and on-premises hybrid data warehouses. Power BI lets you easily connect to your data sources, visualize and discover what's important, and share that with anyone or everyone you want.

This webinar on Tuesday 19th of May 2020 introduces participants to the use of Power BI and custom visuals.

Speaker of the event will be Jure Jesenovec, CRM strategy & implementation expert, Managing Partner at Admiral Dynamics (LinkedIn)

The webinar focuses on the use of Power BI functionality and technical possibilities of analysing data trends within their CRM organisation. Secondly, we’ll demonstrate the rich and clear view of your extended sales data that provide comprehensive insights for management.

Date, time and location

Date Tuesday 19 May 2020
Time 9:00-10:00
Location  Webinar

Questions or other requirements?

Do you have questions about this event? Want to know more about other events? Would you like to receive an in-house/customised training?

Don’t hesitate to contact us, we are happy to help you.

Online Seminar: A day in the life of a customer service agent

Date: 24/04/2020

Time: 09:00 - 10:00

Location: Webinar

Customer Service Webinar

Working from "anywhere" providing Excellent Customer Service

Microsoft Dynamics 365 Customer Service was designed to empower everyone, regardless of their technical ability, to collaborate and solve problems fast. The realization of that idea has never been more impactful than in this time of COVID 19-crisis.

The global pandemic is straining service centres everywhere, with a massive uptick in call volumes, further complicated by many agents working remotely. With omnichannel (phone, SMS, chat, social media) capabilities for Dynamics 365 Customer Service, contact centre employees can provide consistent, personalized support while working remotely.

Learn more on Friday morning 24 April 2020

We will provide you with concrete answers for all your (technical) customer service related questions during this webinar.

The webinar focuses on the effective use of Customer Service, enabling customers to receive the right level of support even working online.

Speaker of the event will be Marga Van Laere, Managing Partner at Admiral Dynamics (LinkedIn).

Make sure to register today, if you don't feel like missing this morning session on 24/04/2020 in virtual format!


Date, time and location

Date Friday 24 April 2020
Time 9:00 - 10:00
Location  Webinar

Would you like to learn about the perfect workday of a customer service agent? Register now if you want to be sure of your seat!


Questions or other requirements?

Do you have questions about this session?
Want to know more about other events?
Would you like to receive an in-house/customised workshop?
Don’t hesitate to contact us, we are happy to help you.

Online Seminar: A day in the life of a field service engineer

Date: 26/03/2020

Time: 09:00 - 10:00

Location: Online webinar

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How To Simplify The Life Of A Worker In The Field

Field service engineers are always on the road, doing inspections and repairs if needed. After a long day of working and driving around, they need to do the required paperwork to inform their back-office colleagues.

Why would you digitise your field service? Eliminating paperwork including long after-work hours, optimising routes and improving communication are just a few of the advantages of starting using Field Service on the go.

Often, your mobile workers are in remote areas with no or limited internet connection. Therefore a solution that works in offline mode and stores the data securely on their mobile device, is a must for every technician in the field.

We will provide you with a solid answer for all these field service related questions during our webinar.

This morning session on Thursday 26 March introduces participants to the use of Field Service with offline mobility in combination with Microsoft Dynamics 365. Expect lots of interactive demos, use cases and inspiration!

Make sure to register today, if you don't feel like missing this morning session on 26/03/2020.

! Update: due to the current extreme circumstances caused by the corona virus (Covid-19) we are living in, we will change this meeting to a virtual meetup. This also means that our seats are quasi unlimited! Don't hesitate to register and let's speak on 26 March.


Date, time and location 

Date Thursday 26 March 2020
Time 9:00 - 10:00
Location  Virtual meetup - we changed the format to an online webinar

Would you like to learn about the perfect workday of a mobile worker? Register now.


Questions or other requirements?

Do you have questions about this session?
Want to know more about other events?
Would you like to receive an in-house/customised workshop?
Don’t hesitate to contact us, we are happy to help you.