How To Put A Smile On Your Customer Service Representatives’ Faces
Customer service often gets a negative connotation for several reasons. Nevertheless, your customer service team is the direct connection between your customers and your business. When clients encounter a problem with your product or service, the first touchpoint will be your customer service department. Your customer service agents represent your brand while communicating directly to your customers. That’s already an important reason to invest in excellent customer service. Other arguments in favour of customer support are numerous:
- Great customer service makes customers more loyal.
- Customer retention is cheaper than customer acquisition.
- Excellent customer service is a competitive advantage.
- Happy (customer service) employees will make happy customers.
- And happy customers may bring in new customers.
But, what makes your customer service outstanding?
Make your customer service effortless
Empower your customer service team with streamlined data and unified technology they need to deliver personalised customer experiences.
This means personalising every interaction with the customer, interacting with customers on their preferred channel (whether it’s chat, SMS, email, phone or Facebook Messenger) and creating a single and consistent customer experience.
One technology to make the lifes of your customer service agents simple and easy. Happy faces guaranteed! We are talking about Dynamics 365 Customer Service.
Learn more on Friday morning 24 April 2020
We will provide you with concrete answers for all your (technical) customer service related questions during this breakfast seminar.
This breakfast session on Friday 24 April introduces participants to the use of Microsoft Dynamics 365 Customer Service. Expect lots of interactive demos, use cases and inspiration!
Make sure to register today, if you don’t feel like missing this morning session on 24/04/2020 in virtual format!
Date, time and location
|Date||Friday 24 April 2020|
|Time||9:00 – 10:00|
Would you like to learn about the perfect workday of a customer service agent? Register now if you want to be sure of your seat!
Questions or other requirements?
Do you have questions about this session?
Want to know more about other events?
Would you like to receive an in-house/customised workshop?
Don’t hesitate to contact us, we are happy to help you.