Working from “anywhere” providing Excellent Customer Service
Microsoft Dynamics 365 Customer Service was designed to empower everyone, regardless of their technical ability, to collaborate and solve problems fast. The realization of that idea has never been more impactful than in this time of COVID 19-crisis.
The global pandemic is straining service centres everywhere, with a massive uptick in call volumes, further complicated by many agents working remotely. With omnichannel (phone, SMS, chat, social media) capabilities for Dynamics 365 Customer Service, contact centre employees can provide consistent, personalized support while working remotely.
Learn more on Friday morning 24 April 2020
We will provide you with concrete answers for all your (technical) customer service related questions during this webinar.
The webinar focuses on the effective use of Customer Service, enabling customers to receive the right level of support even working online.
Speaker of the event will be Marga Van Laere, Managing Partner at Admiral Dynamics (LinkedIn).
Make sure to register today, if you don’t feel like missing this morning session on 24/04/2020 in virtual format!
Date, time and location
|Date||Friday 24 April 2020|
|Time||9:00 – 10:00|
Would you like to learn about the perfect workday of a customer service agent? Register now if you want to be sure of your seat!
Questions or other requirements?
Do you have questions about this session?
Want to know more about other events?
Would you like to receive an in-house/customised workshop?
Don’t hesitate to contact us, we are happy to help you.