WANT TO BUILD GREAT CUSTOMER RELATIONSHIPS BY FOCUSING

ON OPTIMUM CUSTOMER SATISFACTION?

WANT TO BUILD GREAT CUSTOMER RELATIONSHIPS BY FOCUSING ON OPTIMUM CUSTOMER SATISFACTION?

ARE YOU MANAGING THE MULTI CHANNEL INTERACTIONS WITH YOUR

CUSTOMERS THROUGH A WELL STRUCTURED CROSS DEPARTMENT EFFORT?

ARE YOU MANAGING THE MULTI CHANNEL INTERACTIONS WITH YOUR CUSTOMERS THOUGH A WELL STRUCTURED CROSS DEPARTMENT EFFORT?

ARE YOU STRUGGLING TO ENGAGE WITH CUSTOMERS

AND HANDLE THEIR REQUESTS IN THE MOST EFFECTIVE WAY?

ARE YOU STRUGGLING TO ENGAGE WITH CUSTOMERS AND HANDLE THEIR REQUESTS IN THE MOST EFFECTIVE WAY?

HOW DO YOU DEAL WITH CHANGE FROM A REACTIVE TO

INCREASINGLY PROACTIVE CUSTOMER SERVICE?

HOW DO YOU WITH DEAL CHANGE FROM A REACTIVE TO INCREASINGLY PROACTIVE CUSTOMER SERVICE?

ARE YOU FULLY PREPARED TO DEAL WITH

CUSTOMER SELF SERVICE IN YOUR CUSTOMER INTERACTIONS?

ARE YOU FULLY PREPARED TO DEAL WITH CUSTOMER SELF SERVICE IN YOUR CUSTOMER INTERACTIONS?

Customer service

Customer Service managers aim to provide an overall exceptional customer service experience before, during and after purchase. Maintaining a healthy relationship with customers by providing consistent, personalized support while working remotely.

7 REASONS TO INVEST IN CUSTOMER SERVICES

At the end of the day, Customer Service plays a significant role in generating income and keeping your business healthy. It all boils down to the customer’s satisfaction. One good customer service experience can change the entire perception a customer holds towards the organization.

Here are reasons why you should empower your employees to provide exceptional customer service:

BE FIRST NO MATTER WHAT

With IoT, your employees will always deliver outstanding service and provide a solution before the customer is even aware of an incident.

ENGAGE WITH YOUR CUSTOMERS

Customer centricity is key to winning in the market these days. This implies much more than delivering high-quality products or solutions; customers expect superior service.

STRENGTHEN YOUR BRAND

World-class customer services will not only affect initial product purchases; it will also impact the value of your brand and keep customers coming back again and again.

WIN A LOT OF TIME

Effortlessly get cases to the right employee to solve them at a record-breaking pace.

ENSURE PEACE OF MIND

Proactively resolve problems with personalized service by creating a unified and consistent service experience.

EMPOWER EMPLOYEES

Achieve an enriched customer experience, which in turn has your employees deal with a happier customer base.

Beat the competition

Beat your competitors who aren’t on top of these trends and challenges.

8 KEY BENEFITS OF CUSTOMER SERVICE MANAGEMENT

BUILD KNOWLEDGE BASES

Sales Automation - Realtime Data and Insights

TRACK CUSTOMER SERVICE CASES

ROUTE INCIDENTS TO THE RIGHT PERSONNEL

INTEGRATED COMMUNICATIONS

OMNI-CHANNEL CAPABILITIES

SUPPORT PORTALS

PREDICT CUSTOMER NEEDS

Young master of household maintenance service consulting one of clients

EASY MOBILE ACCESS

Human Capital allows for consistent results in your IT projects

Curious to find out more about Customer Service Management

There is lots more to tell about Customer Service. Eager to learn more?
Check our blog and find out more about Customer Service.

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Discover our upcoming online seminars and events to explore new ways to support your Customer Service managers.
You can always get in touch for more detailed information about these topics.
Don’t hesitate to contact us.

Online Seminar What's new in Microsoft Dynamics 365

Online Seminar: What’s new in Dynamics 365?

Master Your Omnichannel with CRM Dynamics 365

Online Seminar: Mastering your Omnichannel Customer Experience

Online Seminar: Advanced Sales Routing

Online Seminar Analyse your CRM Data with Power Bi

Online Seminar: Analyse your Dynamics CRM data with Power BI

Online Seminar: Inspections with Field Service

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DISCOVER MORE

GET IN TOUCH

Admiral Dynamics

We help our customers to achieve their digital transformation.

We have a long standing history in marketing, sales & service automation processes.

We truly understand that insight in customer experience, use of intelligence and leveraging the appropriate operational tools that ‘do’ what they need to ‘do’ will help drive the long-term sustainable goals of an organisation. The systems we provide are on a single integrated platform with only one technology backbone provider: Microsoft Dynamics 365 (CRM).

Ready for your digital transformation?

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T. +32 (0)3 376 45 01
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1000 Ljubljana
T. +386 (0)1 810 9192
info@innito.si

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