Trends Top and Dynamics 365, a perfect combination

TTrends Top integration with Dynamics 365hanks to the integration with Trends Top, you can easily import actual company data within your Microsoft Dynamics 365 environment. Working with the Trends Top database provides you the most recent known company details like financial data, contacts, segmentation, etc. of more than 1.3 million active organisations.

With only a few clicks, your CRM will be updated and readily accessible to anyone within your organisation.

Would you like to find out more about the Trends Top integration with Dynamics 365? Contact us for a Trends Top demo and we’ll be pleased to show you how it exactly works!

Request a Trends Top demo

Use Social Selling and Relationship Insights to boost your sales!

Dynamics CRM Spring 2016 Wave is available

Monday, 23th of March, Microsoft announced the general availability of the Dynamics CRM Spring 2016 Wave. This release brings a wealth of new features and capabilities that empower companies to realize their complete and unique Customer Experience. The Spring brings a truly unique offering with Customer Service, Field Service and Project Service all on one platform.  The promise is now reality:

  • Capitalize on the new service economy with field service and project service automation
  • Engage end consumers, partners and external communities with portal capabilities embedded in Dynamics CRM
  • Empower employees via intelligent, adaptive processes with ground-breaking capabilities such as auto intent analysis

Read the official blog article of Microsoft

Want more details about the Spring Release?

 

Proud to announce the go-live of our new website

Our business model has undergone a significant transformation over the past few years. The Digital Transformation has become more visible than ever and we will not only satisfy expectations using traditional business models, the company will simultaneously move the transformation process forward. This change acknowledges the maturity, functionality and diversity of our products and services.

We would like to take this opportunity to thank you for your continued support to Admiral Dynamics.

The Admiral Dynamics Team

Certified as Early Adopter Partner for Field Service

After an intensive period of training, learning and sweating we earned our next certification level: Early Adopter Partner for FieldOne. This certification adds again up to our current experience namely: offering a total Customer Engagement platform and processes to our Customers.

FieldOne is one of the latest acquisitions of Microsoft. FieldOne provides software to address the complex challenges  customers face in managing enterprise field service organizations, maximizing efficiency and minimizing costs.

FieldOne is built native within Dynamics CRM and covers:

  • Schedule and Dispatch Service Interventions
  • Automated Routing
  • Service Agreements
  • Product & Inventory Management
  • Knowledge Management
  • Mobile apps
  • Business Intelligence
  • Customer Communication

Want to know more or want to see this in action, contact us!

The better you know your relations, the easier you sell.

Your relations are the backbone of your business. Most companies today understand the value of an integrated view of the company’s customers and relationships, throughout the entire lifecycle of the relation. Companies are evolving more globally, boundaries disappear and competition grows.

The better you know who your prospects and customer represent, the easier it is to have a competitive edge offering, the right products and services at the best price.

Most organizations also recognize the advantage of innovative technology designed to bring more profibility and higher revenue through more efficient and structured sales, marketing and supporting processes. A CRM system can bring these advantages, but history tells us how important it is to choose the right CRM system !

Admiral Dynamics provides CX², based on proven, ease of use technology of Microsoft Dynamics CRM. It enables a complete suite of powerful marketing, sales and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook.

Our “ready for use” CRM solution is designed to address three key challenges that determine the success or failure of most CRM initiatives: user adoptation, business fit and total cost of ownership.

 

SALES | Close Deals Faster

Enable salespeople to create a single view of the customer with tools that streamline and automate the everyday sales process, promoting shorter sales cycles, higher closing rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

 

MARKETING | Generate Demand

Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

 

CUSTOMER SERVICE | Deliver Responsive Service

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.

Microsoft partnership for the 7th time!

A big thank you to our customers and an even greater thanks to our Team for making this achievement happening every day!

Dynamics CRM 2016 has arrived!

Yesterday morning, during the keynote at Microsoft Convergence Barcelone, the availabilty of Dynamics CRM 2016 was announced.
The new release represents a huge step forward in the Microsoft journey to deliver innovative and intelligent Customer Engagement.

Read the press release of Microsoft

Read more about CRM 2016

My Customer Experience at Hyatt Dubai!

As I am a frequent traveller for my company Admiral Dynamics, to all kinds of places on the globe, I would like to share some of my experiences staying at a variety of hotels. I spend about 150 nights a year in a hotel room. No need to mention, that quality can be significantly different based on hotel chain and geographical venue.

On my trips I spent a lot of time in one of the hotels of the Hyatt chain. Last October I stayed with my wife for 8 nights at the Grand Hyatt in Dubai enjoying the wonderful weather. We all know Grand Hyatt has high standards for its guests, nevertheless the attention and detail given to our arrival was already heart warming! Of course, staff has been given the task to earn as much money as possible, but at the same time, they make sure that the stay can be experienced in the best possible manner.

For a luxurious hotel like Grand Hyatt, it is common that there are plenty of eating facilities with food served from different parts in the world. In Dubai the two restaurants that were outstanding are the Japanese restaurant ‘Sushi’ and the steak restaurant ‘Manhattan Grill’. Food is expensive, but the quality is outstanding. Other restaurants like ‘Andiamo’ need refinement.  Certainly the fine art of Italian cuisine does not show.  You could do so much more with pasta and fresh vegetables instead of making plain pizza. Fun for kids, but not really for the food lover!

We also enjoyed the VIP treatment, meaning you go to the top floor and enjoy in a relax atmosphere your breakfast and in the afternoon drinks and a small snack. It is the latter which has given me a lot of thought.  We have seen people arriving at 5 pm, jumping onto the buffet and gobble through the sumptuous goodies that had been put there. Apparently for a lot of people this 5 pm snack was the main meal of the day.

If Grand Hyatt wants to keep the VIP experience a real VIP treatment, then something needs to happen. We, as Admiral Dynamics, would recommend to go one step further in segmentation of the Hyatt customers. Yes, everyone is welcome, but those who want to relax and have a drink with a snack, should not have to experience the 6 pm McDonald’s rush hour!

Microsoft Dynamics CRM offers segmentation tools and qualifications which could be very useful to Hyatt guests. Admiral Dynamics has the experience with Dynamics CRM and segmentation processes and can take Hyatt through the transformation cycle which will only grow customer satisfaction as a guest.

Feel free to contact us….

Microsoft Office 2016 available now!

Today, Microsoft announced Office 2016 apps, making even more progress towards their bold ambition to reinvent productivity and business processes. The new Office takes the work out of working together by making collaboration and teamwork easier than ever before. It also has built-in intelligence, security features businesses will love, and is perfect with Windows 10. The best way to get Office 2016 is through an Office 365 subscription, which allows you to keep your apps up-to-date, use them across devices, and access a growing set of Office services.  Office already has undeniable market presence, with more than 1.2B users worldwide.

Read the blog post from Sata Nadella