Get ready for the second release of new and updated capabilities for Microsoft Dynamics 365 and Microsoft Power Platform. This release follows up wave 1, which will complete its run in September 2020.
What you should know about the release of the upcoming capabilities for Dynamics 365 and Power Platform.
Microsoft recently announced the key dates for the second release wave of updates, before general availability of release wave 2 hits:
July 8, 2020: Discover what the second release wave has in store for you. Get informed about the new and upcoming capabilities for Dynamics 365 and Power Platform.
August 3, 2020: This is when early access becomes available. Try out the new and updated features and capabilities before the updates are automatically implemented.
October 1, 2020: The newest version for both Microsoft Dynamics 365 and Microsoft Power Platform becomes officially available.
October 2, 2020: Regional implementations will begin.
On July 8 2020, Microsoft will publish its release plans for the 2020 release wave 2. It makes it possible for Microsoft customers and partners to prepare for the updates planned from October 2020 to March 2021.
Enjoy early access to new features and capabilities on August 3, 2020. Enabling you to validate them in a sandbox instance before being rolled out automatically in October 2020 after wave 1.
https://admiraldynamics.com/web/wp-content/uploads/2020/07/20200701-Catch-The-Latest-Blog.png6271200Ilham Rahoutihttps://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.pngIlham Rahouti2020-06-29 14:22:312020-10-01 12:12:39Mark your calendar for the 2020 Release of wave 2 for Dynamics 365 and Power Platform!
The federal government has taken far-reaching measures to stop the spread of the Coronavirus. The safety of our customers as well as our team is a priority.
From today 18 March 2020 until further notice, our team will be working behind closed doors. We have taken the necessary measures to guarantee the continuity of our company. Please be assured that we fully expect to continue normal operations.
You will be informed whenever the current situation changes and other measures impacting our current way of working are taken. Please do check our website for any updates.
During these unprecedented and uncertain times, we understand that communication has never been so important.
You can reach us through our known communication channels during office hours:
For support including service desk-related questions, reach out to our support team:
+32 (0)3 376 45 02
For general questions, contact us on:
+32 (0)3 376 45 01
Take care & stay safe! Admiral Dynamics
https://admiraldynamics.com/web/wp-content/uploads/2020/03/20200318-SM-AD-Update-concerning-communication-and-business-continuity-1080x1080px.png10801080Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.pngCarole Vincke2020-03-18 10:37:542020-03-18 10:40:10Important message about our business continuity and communication due to COVID-19 outbreak
Field service is evolving enormously, just like technology and customer expectations are advancing quickly too. Forward-thinking service providers are continuously innovating to better serve their customers. There are plenty of ways to guide the maintenance and service industry to the next decade, like training the next generation of mobile workers, the usage of Industry 4.0 technology and offline mobility. We believe there are about 5 trends to watch in field service.
1. Smart devices and more data
Smart devices generate more and more data. The most important and influential trend in the maintenance and service industry is that of devices that generate large amounts of data and which then link to systems to support the service process. Connected technology (IoT) is empowering field service providers to stop reacting and become proactive.
2. Servitization continues: from product to service
More and more sectors are switching from delivering products to services, on a subscription basis or metered usage (pay-per-use). This makes the quality of service the most important success factor for a company. This evolution is also related to the technological and digital transformation that is started, including cloud computing and business (offline) mobility.
3. Service becomes sales
The service department becomes a commercial department. A trend that we absolutely welcome is that of “lead generation & soft skills”. By that we mean that your team of service employees must be well-trained to see and seize commercial opportunities. Bear in mind that every technician is also a pre-sales.
4. Operational excellence or customer intimacy?
We also observe a more general trend. Previously, companies chose a strategy based on operational excellence (best operations) or based on customer intimacy (customer-centricity). Now, more and more companies want both, and preferably at a leading level.
5. Ageing Workforce
One of the biggest challenges facing the field service industry right now is the ageing workforce. Baby boomers are now reaching retirement age, and there is a severe shortage of young people choosing field service as a career path. Millennials and the older end of Gen Z tend towards technology- and service-based jobs such as digital marketing or application development. The challenge is figuring out how to attract these youngsters to the field service industry.
Learn more about Field Service…
Looking for more concrete use cases, real-life demos and typical mobile workers’ scenarios, join our online senminar “Inspections with Field Service” on Thursday 27 August 2020.
https://admiraldynamics.com/web/wp-content/uploads/2020/03/one-of-young-contemporary-engineers-showing-his-Q57T8FS-scaled.jpg17072560Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.pngCarole Vincke2020-03-09 17:58:282020-07-08 11:47:585 Trends in Field Service for 2020 and beyond
It is undeniable that our business world and technology landscape israpidly changing and even shaping the top sales trends. Just take a look at the countless smart solutions available right now to attract and build relationships with new customers.
What does that mean for your business if you want to maintain your position as a company?
First, you need to know that welcoming and incorporating change is vital to stay ahead of the competition. Your sales team’s ability to keep up with the top trends can be a key difference-maker. Therefore modernising your sales strategy is a must to sustain your road to success.
Take a look at these 5 digital sales trends that every ambitious brand should know about and embrace:
Shift to a Personalised and Authentic Approach
Over the past years, there was a huge focus on making thesales processmore efficient. Software Solutions and Artificial Intelligence (AI) were deployed to achieve this goal. While the use of these applications meant greater efficiency, it also introduced a downside – “reduced personal interaction”.
How you can build strong and personal relationships with your customers?
It all drills down to creating memorable customer experiences by having real conversations. Focus on acting authentically. Your goal should be to make it as engaging as possible for your customers.
Yes – More Automation, please
In contrast to the previous trend, you can also expect companies to invest more in AI solutions. Technology still enables you tocollectimportant insights about customer behaviour and can help you automate everyday tasks.
How can AI empower you to develop a more informed strategy?
Think about how you can use your data to shift to a more personalised approach. A combination of personalised interaction and AI-assisted decision-making is a delicious recipe for success.
Selling Through Social Media
You might have already noticed how social media is becoming a more integrated part of companies’ sales strategies. More sales reps are looking to connect and build relationships through social selling tools and digital platforms.
What do you need to watch out for?
LinkedIn continues to create new features that will help professionals connect and do business together. The platform makes it easier for sales professionals to follow up and connect with potential customers. You don’t want to miss out on this opportunity to stay connected!
Turn your Sales Team into “Trusted Advisors”
Your sales reps can do more than just sell. Take a look at the current top-performing sales companies. They fully understand the importance of becoming a source of reliable and added value content.
What does ‘doing more than just sell’ mean?
What your business needs in these competitive times are strategic partners, also known as “trusted advisors”. This is the person your customer turns to with burning questions or for advice. Your trusted advisor becomes the individual they reach out to in search of a solution.
How do you achieve that?
You need to be perceived as a credible source on industry trends, competition, and strategic solutions. Have your sales reps ask questions and help customers find more effective ways to run their business. This way your sales reps can have a measurable impact on their customer’s bottom line.
Sales and marketing recognise a deep commitment
How did a marketing and communication department look like up until recently? Well, it was not spectacular. You would find one or more communication employees doing a bit of marketing on the side. These employees were mainly focused on advertising printed collateral and organising business events.
Do you notice something missing?
Not too long ago, collaboration with the sales team was hard to find. Fortunately, many companies realise today that marketing is simply inseparable from sales.
Questions on how your business can start selling smarter?
You can always get in touch for more detailed information about these topics. Don’t hesitate tocontact us.
https://admiraldynamics.com/web/wp-content/uploads/2020/09/20200916-BLOG-5-Trends-in-Sales-Automation-1200x627-1.png6271200Marga Van Laerehttps://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.pngMarga Van Laere2020-03-04 11:45:002020-12-24 18:18:10The latest 5 trends in sales automation you must know about
Just before the holiday season kicked off, Microsoft included Facebook Messenger as an extra digital channel for Dynamics 365 Customer Service. Customer support teams will now be able to assist their clients using this popular social messaging channel.
By adding Facebook Messenger, Dynamics 365 Customer Service is extending its omnichannel capabilities. Interaction with your customers on their preferred channel is possible in various ways like email, phone, SMS, live chat and the recently added Facebook messaging app.
Watch demo to learn more about Dynamics 365 Customer Service
Advantages of Facebook Messenger in Dynamics 365 Customer Service
The asynchronous nature of conversations in Facebook Messenger is undoubtedly an important reason for its inclusion and integration within Dynamics 365 Customer Service. Thanks to this asynchronous character, customers experience the convenience of getting their issues resolved as and when they find time.
When using live chat, the session ends when the chat window is closed. With Facebook Messenger, the customer can continue the dialog with a customer service agent through the same window at a later time. Even when it’s started on their desktop and proceeded on their phone, the conversation is continued, creating a seamless support experience.
With more than a billion active users, Facebook Messenger is one of the biggest messaging apps worldwide. Certainly, it’s a platform many costumers are already familiar with.
Other benefits of the fresh integration of Facebook Messenger are:
Service agents will access the messaging conversations in Dynamics 365 Customer Service through the same unified interface already used by chat to engage with customers and resolve outstanding issues.
Support center supervisors and managers will also get access relevant and detailed reports to identify opportunities to increase efficiencies and effectiveness.
As a wrap for this latest update, we are quoting Erin Amstrup, Product Marketing Manager, Dynamics 365 Customer Service:
“By including Facebook Messenger to our digital messaging offer, customers can contact support organisations via their channel of choice, while simultaneously arming agents with a true 360-degree view of the customer journey and the tools needed to deliver a quick resolution that is consistent across all channels of engagement.”
Read more about Microsoft’s addition of Facebook Messenger in Dynamics 365 Customer Support on their blog.
Get in touch if you would like to know more about Microsoft Dynamics 365 Customer Support or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!
Admiral Dynamics was present at resco.next 2019 in Rome on October 24-25. That’s the annual enterprise mobility event of our partner Resco we didn’t want to miss out on. Our managing partners Marga Van Laere and Jure Jesenovec participated in this educational and inspirational conference to learn about new features including the product roadmap firsthand, to discover Resco’s strategic business mobility insights and to network and get technical support.
With IT and business professionals from 75 companies and 23 countries in the audience, it’s definitely the perfect occasion to get in-depth product knowledge about Resco Cloud in all its flavours like Mobile Sales, Field Service, Routes and Inspections for Microsoft Dynamics 365/CRM.
Our team kicked off the day with a 5k run just before the conference started. “Mens sana in corpore sano” like the Romans would say. After Resco’s CEO Miro Pomsar inspiring keynote, you could follow 2 different session tracks (technical or business oriented). That’s also the reason why Admiral Dynamics was there with two persons.
Curious how Jure, CRM strategy and implementation expert, experienced the Resco event:
Resco.next opened my eyes into a field of advanced mobility. It provided an overview of what is already available today and a sneak peek into the future of mobility.
Jure Jesenovec about resco.next 2019 Rome
Most interesting highlights for Jure were:
Routes: because of its intelligent overview and ability to check where your employees are likely going to be in the next few hours.
Inspections: it offers so much more than the name would suggest – it’s an advanced mobile platform for automated business processes.
Sharing experiences with other partners worldwide, being able to talk to Resco professionals and spending time at an extremely nice venue made it definitely the mobility event of the year.”
Jure Jesenovec about resco.next 2019 Rome
As always, the resco.next conference was truly enlightening and inspiring. Definitely worth participating! The next European edition will be in Budapest: we are already looking forward to it.
Would you like to know more about resco.next 2019? Get in touch, we’ll tell you all about it.
Have you enjoyed our latest updates on social media, our website and our mailing? Chances are I had a significant part in creating the content!
When my internship at Admiral Dynamics started on 16 September, I had my mind set on one goal. My goal for this internship was to learn hands-on what it takes to be a digital marketer. Having studied Cross Media Management at KdG, made me eager to find out if I could take on the challenge of improving myself.
And I did, all thanks to the guidance of my mentor aka marketing manager Carole Vincke and the helpfulness of the Admiral Dynamics team! At Admiral Dynamics, I had the opportunity to get acquainted with Microsoft Dynamics 365 and ClickDimensions. Additionally, I further developed my marketing and communication skills through creating and publishing content for all our platforms.
My biggest achievement is the advertisement I was tasked with creating for Digital First 2019. The ad got published in Digimedia Magazine and was distributed at the annual event. To this day, I do look back with a lot of glee and pride.
Over the course of these two months, I have gotten a lot more confident in my skills and possible future career path. I absolutely loved seeing the results
Advice I would like to give to future interns of Admiral Dynamics, you will be welcomed with open arms and guided with a lot of patience. You’re here to learn and that’s exactly why I highly recommend this internship to you all.
https://admiraldynamics.com/web/wp-content/uploads/2019/11/20191118-Last-day-Ilham.jpg14361440Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.pngCarole Vincke2019-11-18 16:29:282019-11-19 09:10:33How Admiral Dynamics empowered my transformation as a digital marketing intern
On 16 and 17 October Admiral Dynamics will participate in Belgium’s leading digital event, Digital First.
Digital First is where you want to be to discover the digital world at its peak connect with top brands, agencies, experts, leaders and innovators of the digital revolution. During this 2-day event, over 150 conferences will be held and over 100 exhibitors will be attending. Including team Admiral!
Beyond doubt an outstanding opportunity to get on top of the revolution through discovering trends and exploring future opportunities for your business. That’s exactly what we – at Admiral Dynamics in synergy with Innito – want to achieve.
Our driving force is to help empower our clients through the creation of real customer value for their business by leveraging the digital transformation.
Representing Admiral Dynamics, our speaker Laurent Van Aert will be holding a powerful keynote on Wednesday 16 October. During our session, you will discover everything about the used strategy, the impact and positive results of the Campaign to Lead Process at our customer Derbigum.
Empower yourself. Listen to Laurent’s inspiring keynote at the Digital Transformation room on 16 October starting at 2.10 PM.
MEET US AT THE NETWORK DRINK
Digital First is such a great event with a large number of participants. It’s only a matter of taking the opportunity to explore. Admiral Dynamics will be hosting the Network Drink, granting everyone the chance to connect while enjoying a drink. The ideal occasion for an informal chat and also to get to know each other!
We believe that through networking you can accomplish a lot more than you would think. Opening up your future business to new potentials for instance.
We hope to meet you at the Networking Zone on Wednesday 16 October as from 4.30 PM.
LIVE DEMOS AT OUR BOOTH
Yesterday was the past, today is the future. Revolutionise the way you do things today to drive your business to its fullest capacity. Experience live demos at booth 8Q and discover new exciting ways to achieve your own digital transformation!
Don’t miss out: meet us to make this revolution yours.
Microsoft rolls out Dynamics 365 Commerce, which is basically an e-commerce solution that helps retailers manage their business better.
With built-in web authoring as well as development tools you can create engaging and intelligent digital storefronts. While a connected marketing and commerce platform enables seamless management of content, assets, promotions, inventory and pricing across channels.
There is also room for your customers to leave reviews. What’s more, the solution is an extension of Dynamics 365 for Retail and integrates with other Microsoft software. Companies are now able to communicate with their customers which is equally important.
Microsoft has also rolled out Dynamics 365 Connected Store, a service that can send alerts to employees based on information collected from sensors and cameras in physical stores.
Preview of Microsoft Dynamics 365 Commerce and Connected Store Vision
Curious to find out how these new smart technologies look like in action? Watch the following video to discover how they can boost your business!
Read more about Microsoft’s latest announcement on their blog.
Get in touch if you would like to know more or have any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!