The federal government has taken far-reaching measures to stop the spread of the Coronavirus. The safety of our customers as well as our team is a priority.
From today 18 March 2020 until further notice, our team will be working behind closed doors. We have taken the necessary measures to guarantee the continuity of our company. Please be assured that we fully expect to continue normal operations.
You will be informed whenever the current situation changes and other measures impacting our current way of working are taken. Please do check our website for any updates.
During these unprecedented and uncertain times, we understand that communication has never been so important.
You can reach us through our known communication channels during office hours:
For support including service desk-related questions, reach out to our support team:
+32 (0)3 376 45 02
For general questions, contact us on:
+32 (0)3 376 45 01
Take care & stay safe! Admiral Dynamics
https://admiraldynamics.com/web/wp-content/uploads/2020/03/20200318-SM-AD-Update-concerning-communication-and-business-continuity-1080x1080px.png10801080Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2020-03-18 10:37:542020-03-18 10:40:10Important message about our business continuity and communication due to COVID-19 outbreak
Field service is evolving enormously, just like technology and customer expectations are advancing quickly too. Forward-thinking service providers are continuously innovating to better serve their customers. There are plenty of ways to guide the maintenance and service industry to the next decade, like training the next generation of mobile workers, the usage of Industry 4.0 technology and offline mobility. We believe there are about 5 trends to watch in field service.
1. Smart devices and more data
Smart devices generate more and more data. The most important and influential trend in the maintenance and service industry is that of devices that generate large amounts of data and which then link to systems to support the service process. Connected technology (IoT) is empowering field service providers to stop reacting and become proactive.
2. Servitization continues: from product to service
More and more sectors are switching from delivering products to services, on a subscription basis or metered usage (pay-per-use). This makes the quality of service the most important success factor for a company. This evolution is also related to the technological and digital transformation that is started, including cloud computing and business (offline) mobility.
3. Service becomes sales
The service department becomes a commercial department. A trend that we absolutely welcome is that of “lead generation & soft skills”. By that we mean that your team of service employees must be well-trained to see and seize commercial opportunities. Bear in mind that every technician is also a pre-sales.
4. Operational excellence or customer intimacy?
We also observe a more general trend. Previously, companies chose a strategy based on operational excellence (best operations) or based on customer intimacy (customer-centricity). Now, more and more companies want both, and preferably at a leading level.
5. Ageing Workforce
One of the biggest challenges facing the field service industry right now is the ageing workforce. Baby boomers are now reaching retirement age, and there is a severe shortage of young people choosing field service as a career path. Millennials and the older end of Gen Z tend towards technology- and service-based jobs such as digital marketing or application development. The challenge is figuring out how to attract these youngsters to the field service industry.
Learn more about Field Service…
Looking for more concrete use cases, real-life demos and typical mobile workers’ scenarios, join our breakfast session “A day in the life of a field service engineer” on Thursday morning 26 March 2020.
https://admiraldynamics.com/web/wp-content/uploads/2020/03/one-of-young-contemporary-engineers-showing-his-Q57T8FS-scaled.jpg17072560Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2020-03-09 17:58:282020-03-09 18:02:365 Trends in Field Service for 2020 and beyond
Just before the holiday season kicked off, Microsoft included Facebook Messenger as an extra digital channel for Dynamics 365 Customer Service. Customer support teams will now be able to assist their clients using this popular social messaging channel.
By adding Facebook Messenger, Dynamics 365 Customer Service is extending its omnichannel capabilities. Interaction with your customers on their preferred channel is possible in various ways like email, phone, SMS, live chat and the recently added Facebook messaging app.
Watch demo to learn more about Dynamics 365 Customer Service
Advantages of Facebook Messenger in Dynamics 365 Customer Service
The asynchronous nature of conversations in Facebook Messenger is undoubtedly an important reason for its inclusion and integration within Dynamics 365 Customer Service. Thanks to this asynchronous character, customers experience the convenience of getting their issues resolved as and when they find time.
When using live chat, the session ends when the chat window is closed. With Facebook Messenger, the customer can continue the dialog with a customer service agent through the same window at a later time. Even when it’s started on their desktop and proceeded on their phone, the conversation is continued, creating a seamless support experience.
With more than a billion active users, Facebook Messenger is one of the biggest messaging apps worldwide. Certainly, it’s a platform many costumers are already familiar with.
Other benefits of the fresh integration of Facebook Messenger are:
Service agents will access the messaging conversations in Dynamics 365 Customer Service through the same unified interface already used by chat to engage with customers and resolve outstanding issues.
Support center supervisors and managers will also get access relevant and detailed reports to identify opportunities to increase efficiencies and effectiveness.
As a wrap for this latest update, we are quoting Erin Amstrup, Product Marketing Manager, Dynamics 365 Customer Service:
“By including Facebook Messenger to our digital messaging offer, customers can contact support organisations via their channel of choice, while simultaneously arming agents with a true 360-degree view of the customer journey and the tools needed to deliver a quick resolution that is consistent across all channels of engagement.”
Read more about Microsoft’s addition of Facebook Messenger in Dynamics 365 Customer Support on their blog.
Get in touch if you would like to know more about Microsoft Dynamics 365 Customer Support or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!
Admiral Dynamics was present at resco.next 2019 in Rome on October 24-25. That’s the annual enterprise mobility event of our partner Resco we didn’t want to miss out on. Our managing partners Marga Van Laere and Jure Jesenovec participated in this educational and inspirational conference to learn about new features including the product roadmap firsthand, to discover Resco’s strategic business mobility insights and to network and get technical support.
With IT and business professionals from 75 companies and 23 countries in the audience, it’s definitely the perfect occasion to get in-depth product knowledge about Resco Cloud in all its flavours like Mobile Sales, Field Service, Routes and Inspections for Microsoft Dynamics 365/CRM.
Our team kicked off the day with a 5k run just before the conference started. “Mens sana in corpore sano” like the Romans would say. After Resco’s CEO Miro Pomsar inspiring keynote, you could follow 2 different session tracks (technical or business oriented). That’s also the reason why Admiral Dynamics was there with two persons.
Curious how Jure, CRM strategy and implementation expert, experienced the Resco event:
Resco.next opened my eyes into a field of advanced mobility. It provided an overview of what is already available today and a sneak peek into the future of mobility.
Jure Jesenovec about resco.next 2019 Rome
Most interesting highlights for Jure were:
Routes: because of its intelligent overview and ability to check where your employees are likely going to be in the next few hours.
Inspections: it offers so much more than the name would suggest – it’s an advanced mobile platform for automated business processes.
Sharing experiences with other partners worldwide, being able to talk to Resco professionals and spending time at an extremely nice venue made it definitely the mobility event of the year.”
Jure Jesenovec about resco.next 2019 Rome
As always, the resco.next conference was truly enlightening and inspiring. Definitely worth participating! The next European edition will be in Budapest: we are already looking forward to it.
Would you like to know more about resco.next 2019? Get in touch, we’ll tell you all about it.
Have you enjoyed our latest updates on social media, our website and our mailing? Chances are I had a significant part in creating the content!
When my internship at Admiral Dynamics started on 16 September, I had my mind set on one goal. My goal for this internship was to learn hands-on what it takes to be a digital marketer. Having studied Cross Media Management at KdG, made me eager to find out if I could take on the challenge of improving myself.
And I did, all thanks to the guidance of my mentor aka marketing manager Carole Vincke and the helpfulness of the Admiral Dynamics team! At Admiral Dynamics, I had the opportunity to get acquainted with Microsoft Dynamics 365 and ClickDimensions. Additionally, I further developed my marketing and communication skills through creating and publishing content for all our platforms.
My biggest achievement is the advertisement I was tasked with creating for Digital First 2019. The ad got published in Digimedia Magazine and was distributed at the annual event. To this day, I do look back with a lot of glee and pride.
Over the course of these two months, I have gotten a lot more confident in my skills and possible future career path. I absolutely loved seeing the results
Advice I would like to give to future interns of Admiral Dynamics, you will be welcomed with open arms and guided with a lot of patience. You’re here to learn and that’s exactly why I highly recommend this internship to you all.
https://admiraldynamics.com/web/wp-content/uploads/2019/11/20191118-Last-day-Ilham.jpg14361440Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2019-11-18 16:29:282019-11-19 09:10:33How Admiral Dynamics empowered my transformation as a digital marketing intern
On 16 and 17 October Admiral Dynamics will participate in Belgium’s leading digital event, Digital First.
Digital First is where you want to be to discover the digital world at its peak and to connect with top brands, agencies, experts, leaders and innovators of the digital revolution. During this 2-day event, over 150 conferences will be held and over 100 exhibitors will be attending. Including team Admiral!
Beyond doubt an outstanding opportunity to get on top of the digital revolution through discovering trends in the digital sector and exploring future opportunities for your business. That’s exactly what we – at Admiral Dynamics in synergy with Innito – want to achieve.
Our driving force is to help empower our clients through the creation of real customer value for their business by leveraging the digital transformation.
Representing Admiral Dynamics at Digital First, our speaker Laurent Van Aert will be holding a powerful keynote on Wednesday 16 October. During our session, you will discover everything about the used strategy, the impact and positive results of the Campaign to Lead Process at our customer Derbigum.
Want to be empowered? Listen to Laurent’s inspiring keynote at the Digital Transformation room on 16 October starting at 2.10 PM.
MEET US AT THE NETWORK DRINK
Digital First is such a great event with a large number of participants. It’s only a matter of taking the opportunity to explore the digital sector. Admiral Dynamics will be hosting the Network Drink, granting everyone the chance to connect while enjoying a drink. The ideal occasion for an informal chat and to get to know each other!
We believe that through networking you can accomplish a lot more than you would think. Opening up your future business to new potentials for instance.
We hope to meet you at the Networking Zone on Wednesday 16 October as from 4.30 PM.
LIVE DEMOS AT OUR BOOTH
Yesterday was the past, today is the future. Revolutionise the way you do things today to drive your business to its fullest capacity. Experience live demos at booth 8Q and discover new exciting ways to achieve your own digital transformation!
Don’t miss out: meet us at Digital First to make the digital revolution yours.
https://admiraldynamics.com/web/wp-content/uploads/2019/09/20190925-SM-DF-Countdown-3-weeks-1024x512.png5121024Admiral Dynamics Marketinghttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngAdmiral Dynamics Marketing2019-09-30 10:03:422019-09-30 10:16:40Admiral Dynamics takes over Digital First
Microsoft is rolling out e-commerce solution Dynamics 365 Commerce, a new tooling that will help retailers manage their business.
With built-in web authoring and development tools you can create engaging and intelligent digital storefronts, while a connected marketing and commerce platform enables seamless management of content, assets, promotions, inventory and pricing across channels.
There is also room for customer reviews. The solution is an extension of Dynamics 365 for Retail and integrates with other Microsoft software, allowing companies to communicate with their customers.
Microsoft has also rolled out Dynamics 365 Connected Store, a service that can send alerts to employees based on information collected from sensors and cameras in physical stores.
Preview of Microsoft Dynamics 365 Commerce and Connected Store Vision
Curious to find out how Microsoft Dynamics 365 Commerce and Connected Store Vision looks like? Watch the video below!
Read more about Microsoft’s latest announcement on their blog.
Get in touch if you would like to know more about Microsoft Dynamics 365 Commerce or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!
Today is already Fernando’s last day as an intern at Admiral Dynamics. Read his experiences about the past 3 months at our company:
“And here we go again, another chapter in the book of my life getting closed. This chapter marks the end of my student life and probably the start of my professional life.
I’m pretty happy to have chosen for Admiral Dynamics as my internship company. My internship started on 4 March and since the very first moment the people from Admiral Dynamics welcomed me as one of them. The goal of my internship was to develop and to implement a Customer Self-Service Portal where clients would be able to manage their support tickets. This would also help the Admiral Dynamics’ support team in many various ways.
At first I thought I wasn’t going to be able to complete this project but thanks to the CRM training from Paul and my commitment to learn everything about CRM, I finalised it!
I would like a few people before I go. First of all, Tim, my internship mentor, he has been guiding me throughout the entire project by giving me feedback on the analytical parts of the project, because this project was more than just writing code. Of course there were other colleagues that helped me as well. I had a meeting with Carole on a weekly basis, to discuss with her about the status of the project, improvements on the Portal, and many more things. Laurent’s feedback also came in really handy to define standards that I later used as a basis for my workflows (automated processes). The input from Ben also made me notice I still have some work points on my developing skills.
There is a basket with fresh fruit every Monday, very welcome if you’re suddenly feeling hungry. However, the thing that kept me alive during the morning was free coffee! With your badge, you can refill your mug as many times as you want.
Looking back, I really enjoyed being a team member of the Admiral Dynamics’ family and being responsible for making this project to become true. I want to thank everyone in Admiral Dynamics for giving me this opportunity to be here. Thank you! Time really does fly when you are immersed into a project that devours every single portion of your concentration and time.”
The entire Admiral Dynamics team would like to thank Fernando for his hard work and dedication!
https://admiraldynamics.com/web/wp-content/uploads/2019/05/20190524-Last-day-of-intern-Fernando.jpg886886Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2019-05-24 14:14:232019-05-24 17:29:49Fernando's internship at Admiral Dynamics
On Saturday 18 May, Admiral Dynamics celebrated its 10th anniversary together with customers, partners and employees in the stylish venue KAS (Kunst Aan de Stroom) in Antwerp. The actual anniversary of the IT consultancy company was earlier this year, on 27 January 2019.
Admiral’s management team wouldn’t let the tin anniversary go unnoticed. Employees, customers and partners were invited to celebrate at the unique party location KAS on the left bank in the city of Antwerp. The weather gods were favourably disposed towards the festivities, which resulted in beautiful sightings upon the Scheldt and its surroundings.
Such a milestone offers the perfect opportunity to look back at how it all started and the evolutions that the software company has gone through over the past 10 years, complemented with the indispensable words of gratitude towards customers, partners and employees. Culinary dishes, musical interludes and live entertainment provided the guests an unforgettable evening in an exceptional setting. It was undoubtedly an event that will be talked about for a long time.
Have a look at some of the pictures taken by Steven Colin (CS Pictures).
Neither flowers nor gifts for the company’s birthday, but a contribution to Admiral Dynamics’ Superplan was more than welcome. Superplan is the crowdfunding platform of Plan International Belgium, a Belgian NGO that strives for more equality between girls and boys. As a member of the General Assembly of Plan International Belgium, CEO Marga Van Laere has a warm heart for this organisation. Moreover, Admiral Dynamics has been led by a female entrepreneur for 10 years, which is quite remarkable in the rather male IT sector. The decision to set up a Superplan at the non-profit organisation Plan International therefore fits in perfectly with the vision of the IT company to make the IT sector more feminine.
https://admiraldynamics.com/web/wp-content/uploads/2019/05/Admiral-Dynamics-at-KAS-232_web.jpg7331100Carole Vinckehttps://admiraldynamics.com/web/wp-content/uploads/2019/01/Admiral-Dynamics-in-synergy-with-INNITO_logo_380x156px.pngCarole Vincke2019-05-23 15:01:212019-05-28 07:27:38Admiral Dynamics celebrates its 10th anniversary in style
Two months ago, on 28 January, I started my internship at Admiral Dynamics. My activities would focus primarily on marketing and because of this, I would work closely with Carole. From start to finish I felt at ease in the office. There was free fruit, coffee and other drinks. Everyone was very welcoming and more than happy to help me with questions.
During my time at the office, I had the opportunity to experiment a little bit. Among other things, I was responsible for social media and email marketing. This was something I only saw briefly during my studies and I was happy with the opportunity to further deepen my skills. Because I started to work with Microsoft Dynamics 365 CRM and ClickDimensions, I got more insights in the responses we generated. I learned the value of all these data and I used it to reflect on what did or did not work.
I also was pleasantly surprised with the amount of time I could spend using InDesign and Photoshop. These software programs came in quite handy when I needed to make enticing visuals for the company. The more I used it, the more comfortable I became so that I’m not afraid anymore to open these tools.
As Carole was responsible for HR & recruitment as well, I got to accompany her on interviews, went to a VDAB speed date and represented Admiral Dynamics on the job fair of Thomas More. I definitely had the feeling that my opinion in these matters was very much appreciated. During interviews, I focused primarily on soft skills because I did not have enough knowledge on the technical part. I even got a more active role in the preparation of the job fair at Thomas More. We created an engaging concept, fun activities and cool gadgets to share amongst the students.
It was a pleasure working at Admiral Dynamics. I am already putting the practices and insights I learned during my internship to good use. The experience I now had with Dynamics 365 is definitely a nice to have. I’m pretty sure that I will come in contact with a CRM tool again during my professional career.