Whitepaper | Derbigum: Digital Transformation lifts sales exponentially

This story starts in 2016. Derbigum was already using Dynamics CRM when they felt the urge to develop a better relationship with their prospects and customers. Looking into the problem, they came into contact with one of our Admirals. After sharing our views and maturity model, it was clear that we would be their ideal guide. Together we agreed that Admiral Dynamics would assist them in their mission to help them develop better relationships. Download your whitepaper for free, to find out about all the details!

The challenges of CRM 

When we became Derbigum’s adviser in their Digital Transformation, our first assignment was to analyse their level of digitalisation. Among other things, we learned that they utilised CRM for a variety of purposes. However, it wasn’t used to its full potential. Our Admiral was a bit shocked but understood the situation and handled that surprise as a professional. To be honest, they would probably have the same reaction when they saw our roof. 😉  

In order to have a complete overview of their needs, our Admirals did a complete assessment of the key process elements (like f.e. Relations Experience, Intelligence, Leverage). We also listened to Derbigum’s specific needs. This put us in the position to pinpoint the most important issues and offer practical solutions.   

Eventually the requirements of Derbigum became very clear and our project went into the next stage. The sales reps needed a tool with the following specifics: 

  • Mobile 
  • Easy and fast to use 
  • Access to necessary applications for sales 
  • Access to up-to-date information on demand 

Resco and CRM 

Since Derbigum was already using Microsoft Dynamics, we suggested Resco Mobile CRM. This was the most suitable mobile solution for their particular problem. It would tick off all the boxes and even more. You’re probably wondering if our solution did the trick?  

It didn’t last long before Derbigum deployed Resco Mobile CRM to all its European branches. Now Derbigum’s sales team has extra time to drink a cup of coffee. ☕ 

“Our sales team is constantly on the road and they need a powerful CRM Tool for their day-to-day prospection operations. The mobile app using RESCO technology clearly delivered a user-friendly sales supporting solution!“

Victor Marbach – Digital Journey Manager

Explaining how the Resco app exactly works, would take us too long, but you can read it in detail in our whitepaper.

Curious to find out? Download your copy! 

The influence of our CRM solution on Derbigum 

Derbigum hired us to lead them through the Digital Transformation process. This graph will show the steps we took to solve Derbigum’s problems.  

The steps that describe how we improved Derbigum's sales. Our first step is to analyse the level of digitalisation, after that we identify the needs. When we have a complete view of the situation we propose solutions and implement those solutions.

The only thing that rest us now are the results. Did we influence Derbigum’s sales activities?

Yes, we definitely did! Not only did we answer 6 direct needs of their sales department. We also improved their sales visits by 20% and their number of accounts by 15%. Speaking of effective consulting!

The results of our consultancy assignment visually represented. 20% higher sales visits and 15% more accounts.

Tend to your CRM needs 

This post summarizes how we tackled the needs of Derbigum. Every situation will be different because we keep the vision, mission and needs of each of our clients in our minds when working out a solution. We invite you to read the complete whitepaper to find out about all the interesting details.

Download it here.

About Admiral Dynamics 🚀

We help our customers to achieve their digital transformation.

We – at Admiral Dynamics – have a long standing history in marketing, sales & service automation processes.

We truly understand that insight in customer experience, use of intelligence and leveraging the appropriate operational tools that ‘do’ what they need to ‘do’ will help drive the long-term sustainable goals of an organisation. The systems we provide are on a single integrated platform with only one technology backbone provider: Microsoft Dynamics 365 (CRM). Find out more about Admiral Dynamics on our website!

Admiral Dynamics acquires leading CRM implementer Innito in Slovenia

Admiral Dynamics acquires leading CRM implementer Innito

We’re proud to announce that Admiral Dynamics has acquired Innito informacijiski sistemi (Innito), Slovenia’s leading Microsoft Dynamics CRM implementer on the 28th of December 2018. Innito’s Director Jure Jesenovec will complement Admiral Dynamics’ management team.

Innito, based in Ljubljana (Slovenia), consists of a team of experienced IT professionals and has worked for numerous domestic and international clients. Similarly to Admiral Dynamics, they are specialised in Microsoft Dynamics 365 (CRM) and the integration with other business solutions. Likewise Innito stands for qualitative and cost-effective CRM implementations according to the customers’ needs.

The addition of Innito will further expand Admiral Dynamics’ geographic footprint into new European markets. We believe that Innito is both culturally as strategically a great fit for Admiral Dynamics and we are excited about our future together. We are enthusiastic to welcome the entire Innito team to the Admiral family and look forward to sharing more about our new colleagues, services and projects in the upcoming months.

What does this acquisition mean for you and your company? The known Admiral Dynamics’ service will at least remain at the same level, and will become better and stronger in the long run when both teams are getting more integrated.

Read the integral press release here.

For any enquiries about this merger, feel free to contact us.

Internship Martin @ Admiral Dynamics

Martin’s internship experiences

The past weeks, Martin Vloeberghs (student Intercultural Relations Management at Thomas More) did his internship at Admiral Dynamics. Curious how he experienced working at our company? Read his experiences below!

My 6-week internship started on November 12. At first, I was a little hesitant because I didn’t know what to expect of being an intern at an IT consultancy company. Already during my first interview, I had a good connection with Carole Vincke, Marketing & HR manager at Admiral Dynamics. As I don’t have a background in IT at all, I felt this would be a very difficult but educational period. Of course I did some research about the company before the start.

On my first day at the office, the entire Admiral crew was present. I instantly felt very welcome and part of the team. My first day was also the longest one! After office hours, all consultants and myself followed a training about marketing automation with ClickDimensions during the bi-monthly Competence Center. This very interesting presentation was given by Laurent Van Aert, Business Unit Manager of the company.

During the following weeks, I have been demonstrating myself by doing all sorts of tasks. According to me, one of the most important aspects of working life is having a structured and clear communication style. I’m very glad to have had an open way of communicating which certainly helped me to achieve my goals. I never noticed a form of misunderstanding or miscommunication because everything has been explained clearly.

My coach Carole did her best to involve me as much as possible. I have been assisting her while she was presenting to a group of IT students. This visit was certainly one of my highlights. End of November, we joined a round table discussion about employer branding, diversity and workable work being organised by Voka Antwerpen-Waasland. Voka is an employers’ organisation, so I was the only student at this event. Obviously I learnt a lot about the aforementioned topics and from other participants’ experiences.

This 6-week internship has been a short, but extremely educational and exciting time. Meeting new people and gaining experience in the workplace are a definite plus for my education, personal development and professionalism. I’ve done a variety of assignments which made my internship a great experience. I’ll leave the office with a positive feeling, seeking for new adventures.

Thank you for having me!
Martin

We would like to thank Martin for his dedication, support and enthusiasm. All the best, Martin!

Are you also interested in doing an internship at Admiral Dynamics? Apply for an internship: just send us your motivation and cv!

Butterflies and Lotus flowers for Team Admiral

On Wednesday 12 December the entire Admiral Dynamics crew gathered for an early Christmas event. As Christmas is a very special and warm time, we decided to visit the colourful China Light spectacle @ Zoo Antwerpen. During our one hour walk, we experienced a stunning Chinese lights festival including an Asian love story, beautiful Lotus flowers and (Admiral) butterflies! It was a chilly night, so a warm aperitif like mulled wine and genever was more than welcome.

The Chinese lightshow was only the first part of our team evening. Of course, we couldn’t go home with empty stomachs. So, we ended up at Brutal, a local restaurant near the Zoo. It was pleasant to have dinner all together in a cosy and warm setting with delicious foods, while chatting about our holiday plans, families and lives besides Admiral Dynamics.

As 2018 is almost over, this was definitely a blissful end of year team activity! Again an evening well-spent with the Admiral family. Curious about our after work event? Have a look at the photos below.

PS: We’re always looking for great people to join our team. Check out the vacancies on our career page. Or send your CV if you think we would be a perfect match!

 

Admiral Dynamics in front of the class at Thomas More

Admiral Dynamics in front of the class at Thomas More

On Wednesday November 21, Admiral Dynamics was invited at a CVO TSM college on the Thomas More De Nayer campus to present our company and to help this group of IT graduate students by giving them some hands-on tips and tricks for LinkedIn. We were warmly welcomed by student coach Heidi Wulff and her class of 15 motivated IT students.

First, Carole Vincke kicked off the afternoon by presenting ourselves and giving some detailed information about our company, its activity, and our tooling such as Dynamics CRM. As this group is approaching the final stage of their curriculum, it might be an opportunity to do an internship at Admiral Dynamics. The young students were passionately listening to our presentation as they had little knowledge of our day-to-day operations.

Afterwards we were asked to give some guidelines in order to attain a professional LinkedIn profile. We helped each student individually by giving advise on how they should complete their personal profile page.

At the end of our visit, we did a short role play which allowed our experienced HR manager to interview an IT student pretending to be a real candidate. Given the fact the students have little experience in this field, we are sure they made a step forward.

As expected, this turned out to be an educational, interactive and fun afternoon for both the company as the students.

Are you also interested in doing an internship at Admiral Dynamics? What are you waiting for? Apply for an internship: just send us your motivation and cv!

PS: This blog item was written by our current intern Martin Vloeberghs, student Intercultural Relations Management at Thomas More.

Admiral Dynamics @ Resco.next 2018 Prague

Resco.next 2018 Prague: our experiences

Admiral Dynamics was present at resco.next 2018 in Prague on November 15-16. Resco.next is an educational conference organised by Resco and designed for all IT and business professionals interested in the Resco Mobile CRM solutions. Both Marga Van Laere and Koen Van de Vyver participated at the business mobility event of the year to get in-depth product knowledge about Resco Mobile CRM for Microsoft Dynamics 365/CRM.

Curious how they experienced the 2-day conference? Read Koen’s report of the resco.next 2018:

“Let’s kick off with some interesting stats. This background information will give you a better understanding of Resco Mobile CRM.

Currently, Resco has 2.200 company customers (51% Europe, 39% North-America, 8% New-Zealand, 2% other countries), 150.000 licensed mobile users, with an average daily usage of 11 sessions a day, 9 minutes and 42 seconds per session, which totals in a staggering 1 hour 42 minutes a day.

No wonder that Resco.next 2018 attracts more than 200 attendees from over 24 countries, representing 92 companies and enjoying 28 sessions in 2 days. These sessions are divided in 2 tracks: a sales-oriented business track and a more technical track. Of course, there’s plenty of time to network in order to get to know the team behind Resco, have one-on-one conversations with the Resco engineers and learn from partners and even competitors.

So what are my key take-aways from Resco.next 2018?

  • First of all, Resco is going to invest heavily in partnerships. The partner enablement program, allowing business partners to step up their game, is an example of their partner’s focus. However, from a partner perspective, the most interesting news came from Resco’s announcement that they will deliver a robust mobile solution for Microsoft Dynamics 365 for Field Service. Read the full press release at PRNewswire.
  • Secondly, Resco’s road map is looking both interesting and promising as Resco will be further developing their Route Planner and Inspections modules. Their functionalities are a great addition to the Dynamics 365/CRM stack, what makes me extremely happy as a Dynamics consultant. Moreover, Resco is pushing out the HTML version of the Woodford configuration tool. This truly brings them back to the present, as the old Silverlight version is being depreciated in 2020.
  • Last but not least, Resco confirmed its status as the leading mobile solution for Dynamics CRM and Salesforce. This was made clear with the numerous inspirational sessions hosted by several partners and with the Mobility Success Panel. Participants of the panel were Gustaf Westerlund, Jeremy Higgins, Ilya Naroditskiy, Daniel Buzatu, Nils Oltenau and myself (Koen Van de Vyver). These panelists did share some of their insights and gave sound advice on things you should (re)think of before implementing Resco as a mobile solution.”

As always, the resco.next conference was truly educational and inspirational. Definitely worth participating! The next European edition will be in Rome: Admiral Dynamics will be there for sure.

Would you like to know more about resco.next 2018? Get in touch, we’ll tell you all about it!

Indian Summer Family Event for Team Admiral Dynamics

Indian Summer for team Admiral Dynamics and family

On Saturday September 15, it was our long awaited Indian Summer Family Event. And yes, it felt a bit like summer again! We kicked off our family day with a tasty but light lunch at the Regatta Club in Antwerp (Linkeroever) because team Admiral Dynamics knew what would come afterwards.

After the lunch, the action got started: we kicked off the afternoon with a game of archery tag. Check out the picture of the winning team below. After a short break, it was time to put on our wet suits (which was also quite challenging 😉). Because now the water fun would begin!

First there’s a session of Stand Up Paddle in pairs. And last but not least, we tried to do some wakeboarding. That was the most difficult part for most of our team. We learned that wakeboarding or water skiing behind a cable requires more practicing, but we all had lots of fun and laughter watching our colleagues, their partners and kids crashing into the water. Watch the small video on our Instagram page to see what we mean!

After a well-deserved shower, we concluded this day sitting on the terrace at the lakeside, sipping from our drinks and delicious BBQ and enjoying the sunset.

What a great day it was, what a fantastic team and family we are! Plenty of memories and stories made. Have a look at the pictures below to get an impression of how it was.

PS: This teambuilding event was perfectly organised thanks to Jeppa Sport.

Microsoft Dynamics 365 apps

Dynamics 365: 2 major updates per year

Microsoft recently announced a change in their service update process for Dynamics 365 (online). As from now, there will be two major releases per year, foreseen in April and October. Doing so Microsoft wants to lower upgrade costs, offer the latest capabilities and functionalities to all users and provide a better support experience.

Release notes of these predictable updates will be published months prior to each major update to be prepared for the new features and improvements. Next to early visibility of the upcoming changes, both partners as customers will be able to test the latest capabilities early in the update cycle. The Dynamics 365 updates will be made available in a sandbox environment well in advance of its release.

Besides these 2 major updates, Microsoft will deploy performance and reliability improvement updates throughout the year.

Microsoft’s extended announcement is available on their blog.

Get in touch if you would like to know more about this announcement or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

 

Image source: Microsoft

Team Admiral Dynamics goes VR

On Wednesday July 5 the Admiral Dynamics team stepped out of reality and went on a virtual reality adventure @ The Park Playground. Admiral’s mission was to kill the zombies before being killed themselves! It was an amazing and challenging experience in a virtual world.

Back in the real world, we soaked up the last sun rays and enjoyed a beautiful sunset and Antwerp’s finest views, while sipping away a fresh beer on the Black Smoke rooftop terrace. Summer nights in the city of Antwerp are great! Of course, we also filled our empty stomachs with delicious food at the Black Smoke restaurant.

Check the pictures below of both the VR activity as the rooftop drinks afterwards. Or have a look at our short movie on Instagram of one team fighting against the zombies.

Fun times and great memories for team Admiral Dynamics! Most of us will now enjoy some time off because the holiday season is here but we are already looking forward to our next team event in September.

 

General Data Protection Regulation is here, are you ready?

GDPR is here, are you ready?

The General Data Protection Regulation (GDPR) goes into effect today (25/05/2018). Not many companies will be 100% ready for today’s deadline. What about you? Are you still struggling with the requirements the European privacy regulation is imposing?

Have a look at our infographic below for a quick summary about the new privacy and data rules and how we approach the GDPR.

Get in touch, we can help you to become GDPR compliant!

 

General Data Protection Regulation is here, are you ready? Contact Admiral Dynamics.