Mark your calendar for the 2020 Release of wave 2 for Dynamics 365 and Power Platform!

Get ready for the second release of new and updated capabilities for Microsoft Dynamics 365 and Microsoft Power Platform. This release follows up wave 1, which will complete its run in September 2020.

What you should know about the release of the upcoming capabilities for Dynamics 365 and Power Platform.

Microsoft recently announced the key dates for the second release wave of updates, before general availability of release wave 2 hits:

  • July 8, 2020: Discover what the second release wave has in store for you. Get informed about the new and upcoming capabilities for Dynamics 365 and Power Platform.
  • August 3, 2020: This is when early access becomes available. Try out the new and updated features and capabilities before the updates are automatically implemented.
  • October 1, 2020: The newest version for both Microsoft Dynamics 365 and Microsoft Power Platform becomes officially available.
  • October 2, 2020: Regional implementations will begin.

On July 8 2020, Microsoft will publish its release plans for the 2020 release wave 2. It makes it possible for Microsoft customers and partners to prepare for the updates planned from October 2020 to March 2021.

Enjoy early access to new features and capabilities on August 3, 2020. Enabling you to validate them in a sandbox instance before being rolled out automatically in October 2020 after wave 1.

Stay tuned for all future updates!
👉 Subscribe to our Newsletter

Important message about our business continuity and communication due to COVID-19 outbreak

The federal government has taken far-reaching measures to stop the spread of the Coronavirus. The safety of our customers as well as our team is a priority. 

From today 18 March 2020 until further notice, our team will be working behind closed doors. We have taken the necessary measures to guarantee the continuity of our company. Please be assured that we fully expect to continue normal operations.

You will be informed whenever the current situation changes and other measures impacting our current way of working are taken. Please do check our website for any updates.

During these unprecedented and uncertain times, we understand that communication has never been so important. 

You can reach us through our known communication channels during office hours:

  • Monday-Friday 8h30-12h
  • Monday-Friday 13h-17h30

For support including service desk-related questions, reach out to our support team: 

  • +32 (0)3 376 45 02
  • support@admiraldynamics.com  

For general questions, contact us on: 

  • +32 (0)3 376 45 01
  • info@admiraldynamics.com

Take care & stay safe!
Admiral Dynamics

Spontaneous application | Antwerp

You haven’t found what you were looking for but you are quite sure we would be a great match? You are passionate about CRM and would like to take a next step in your career?

Don’t hesitate and send us your cv: recruitment@admiraldynamics.com. You will hear from us within 2 weeks.

What are you waiting for?

Do you need more information about working at Admiral Dynamics? Get in touch, we are happy to help:

Back to overview with all our career opportunities

5 Trends in Field Service for 2020 and beyond

Field service is evolving enormously, just like technology and customer expectations are advancing quickly too. Forward-thinking service providers are continuously innovating to better serve their customers. There are plenty of ways to guide the maintenance and service industry to the next decade, like training the next generation of mobile workers, the usage of Industry 4.0 technology and offline mobility. We believe there are about 5 trends to watch in field service.

1. Smart devices and more data

Smart devices generate more and more data. The most important and influential trend in the maintenance and service industry is that of devices that generate large amounts of data and which then link to systems to support the service process. Connected technology (IoT) is empowering field service providers to stop reacting and become proactive.

2. Servitization continues: from product to service

More and more sectors are switching from delivering products to services, on a subscription basis or metered usage (pay-per-use). This makes the quality of service the most important success factor for a company. This evolution is also related to the technological and digital transformation that is started, including cloud computing and business (offline) mobility.

3. Service becomes sales

The service department becomes a commercial department. A trend that we absolutely welcome is that of “lead generation & soft skills”. By that we mean that your team of service employees must be well-trained to see and seize commercial opportunities. Bear in mind that every technician is also a pre-sales.

4. Operational excellence or customer intimacy?

We also observe a more general trend. Previously, companies chose a strategy based on operational excellence (best operations) or based on customer intimacy (customer-centricity). Now, more and more companies want both, and preferably at a leading level.

5. Ageing Workforce

One of the biggest challenges facing the field service industry right now is the ageing workforce. Baby boomers are now reaching retirement age, and there is a severe shortage of young people choosing field service as a career path. Millennials and the older end of Gen Z tend towards technology- and service-based jobs such as digital marketing or application development. The challenge is figuring out how to attract these youngsters to the field service industry.

Learn more about Field Service…

Looking for more concrete use cases, real-life demos and typical mobile workers’ scenarios, join our online senminar “Inspections with Field Service” on Thursday 27 August 2020.

Register now to expand your knowledge!

Facebook Messenger has been added as extra digital channel in Dynamics 365 Customer Service

Dynamics 365 Customer Service adds Facebook Messenger

Just before the holiday season kicked off, Microsoft included Facebook Messenger as an extra digital channel for Dynamics 365 Customer Service. Customer support teams will now be able to assist their clients using this popular social messaging channel.

By adding Facebook Messenger, Dynamics 365 Customer Service is extending its omnichannel capabilities. Interaction with your customers on their preferred channel is possible in various ways like email, phone, SMS, live chat and the recently added Facebook messaging app.

Watch demo to learn more about Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service capabilities

Advantages of Facebook Messenger in Dynamics 365 Customer Service

The asynchronous nature of conversations in Facebook Messenger is undoubtedly an important reason for its inclusion and integration within Dynamics 365 Customer Service. Thanks to this asynchronous character, customers experience the convenience of getting their issues resolved as and when they find time.

When using live chat, the session ends when the chat window is closed. With Facebook Messenger, the customer can continue the dialog with a customer service agent through the same window at a later time. Even when it’s started on their desktop and proceeded on their phone, the conversation is continued, creating a seamless support experience.

With more than a billion active users, Facebook Messenger is one of the biggest messaging apps worldwide. Certainly, it’s a platform many costumers are already familiar with.

Other benefits of the fresh integration of Facebook Messenger are:

  • Service agents will access the messaging conversations in Dynamics 365 Customer Service through the same unified interface already used by chat to engage with customers and resolve outstanding issues.
  • Support center supervisors and managers will also get access relevant and detailed reports to identify opportunities to increase efficiencies and effectiveness.

As a wrap for this latest update, we are quoting Erin Amstrup, Product Marketing Manager, Dynamics 365 Customer Service:

“By including Facebook Messenger to our digital messaging offer, customers can contact support organisations via their channel of choice, while simultaneously arming agents with a true 360-degree view of the customer journey and the tools needed to deliver a quick resolution that is consistent across all channels of engagement.”

Read more about Microsoft’s addition of Facebook Messenger in Dynamics 365 Customer Support on their blog.

Get in touch if you would like to know more about Microsoft Dynamics 365 Customer Support or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

Source: Microsoft

Resco.next 2019 Rome: business mobility for Dynamics 365

Admiral Dynamics was present at resco.next 2019 in Rome on October 24-25. That’s the annual enterprise mobility event of our partner Resco we didn’t want to miss out on. Our managing partners Marga Van Laere and Jure Jesenovec participated in this educational and inspirational conference to learn about new features including the product roadmap firsthand, to discover Resco’s strategic business mobility insights and to network and get technical support.

With IT and business professionals from 75 companies and 23 countries in the audience, it’s definitely the perfect occasion to get in-depth product knowledge about Resco Cloud in all its flavours like Mobile Sales, Field Service, Routes and Inspections for Microsoft Dynamics 365/CRM.

Our team kicked off the day with a 5k run just before the conference started. “Mens sana in corpore sano” like the Romans would say. After Resco’s CEO Miro Pomsar inspiring keynote, you could follow 2 different session tracks (technical or business oriented). That’s also the reason why Admiral Dynamics was there with two persons.

CEO Admiral Dynamics aka Marga running at resco.next 2019
The early bird catches the worm: a 5k run before resco.next 2019 kicked off!

Curious how Jure, CRM strategy and implementation expert, experienced the Resco event:

Resco.next opened my eyes into a field of advanced mobility. It provided an overview of what is already available today and a sneak peek into the future of mobility.

Jure Jesenovec about resco.next 2019 Rome
A smartwatch for every attendee of resco.next 2019 Rome.

Most interesting highlights for Jure were:

  • Routes: because of its intelligent overview and ability to check where your employees are likely going to be in the next few hours.
  • Inspections: it offers so much more than the name would suggest – it’s an advanced mobile platform for automated business processes.
Resco Routes as shown at resco.next 2019 Rome.

Sharing experiences with other partners worldwide, being able to talk to Resco professionals and spending time at an extremely nice venue made it definitely the mobility event of the year.”

Jure Jesenovec about resco.next 2019 Rome
Networking at resco.next 2019 Rome.

As always, the resco.next conference was truly enlightening and inspiring. Definitely worth participating! The next European edition will be in Budapest: we are already looking forward to it.

Would you like to know more about resco.next 2019? Get in touch, we’ll tell you all about it.

Image source: Resco / own pictures

Last day of our marketing intern Ilham

How Admiral Dynamics empowered my transformation as a digital marketing intern

Have you enjoyed our latest updates on social media, our website and our mailing? Chances are I had a significant part in creating the content!

When my internship at Admiral Dynamics started on 16 September, I had my mind set on one goal. My goal for this internship was to learn hands-on what it takes to be a digital marketer. Having studied Cross Media Management at KdG, made me eager to find out if I could take on the challenge of improving myself.

And I did, all thanks to the guidance of my mentor aka marketing manager Carole Vincke and the helpfulness of the Admiral Dynamics team! At Admiral Dynamics, I had the opportunity to get acquainted with Microsoft Dynamics 365 and ClickDimensions. Additionally, I further developed my marketing and communication skills through creating and publishing content for all our platforms.

My biggest achievement is the advertisement I was tasked with creating for Digital First 2019. The ad got published in Digimedia Magazine and was distributed at the annual event. To this day, I do look back with a lot of glee and pride.

Advert inside Digimedia Digital First 2019

Over the course of these two months, I have gotten a lot more confident in my skills and possible future career path. I absolutely loved seeing the results

Advice I would like to give to future interns of Admiral Dynamics, you will be welcomed with open arms and guided with a lot of patience. You’re here to learn and that’s exactly why I highly recommend this internship to you all.

Interested in starting your professional adventure as a marketing intern at Admiral Dynamics? Apply for an internship: just send us your motivation and cv!

It was my greatest pleasure to intern at Admiral Dynamics. Again, big thanks to Carole and Admiral Dynamics for empowering my transformation!

Simply curious about what I’m up to next? Connect with me on LinkedIn!

All the best!
Ilham

My internship in numbers

  • 31 social media posts on 4 social networks (LinkedIn, Facebook, Twitter and Instagram)
  • Generated 37 extra followers on LinkedIn
  • 18 marketing email campaigns
  • 3 blogitems (including this one)
Admiral Dynamics @ Digital First 2019

Admiral Dynamics takes over Digital First

On 16 and 17 October Admiral Dynamics will participate in Belgium’s leading digital event, Digital First.

DIGITAL FIRST

Digital First is where you want to be to discover the digital world at its peak and to connect with top brands, agencies, experts, leaders and innovators of the digital revolution. During this 2-day event, over 150 conferences will be held and over 100 exhibitors will be attending. Including team Admiral!

Beyond doubt an outstanding opportunity to get on top of the digital revolution through discovering trends in the digital sector and exploring future opportunities for your business. That’s exactly what we – at Admiral Dynamics in synergy with Innito – want to achieve.

Our driving force is to help empower our clients through the creation of real customer value for their business by leveraging the digital transformation.

GET INSPIRED

Representing Admiral Dynamics at Digital First, our speaker Laurent Van Aert will be holding a powerful keynote on Wednesday 16 October. During our session, you will discover everything about the used strategy, the impact and positive results of the Campaign to Lead Process at our customer Derbigum.

Want to be empowered?
Listen to Laurent’s inspiring keynote at the Digital Transformation room on 16 October starting at 2.10 PM.

MEET US AT THE NETWORK DRINK

Digital First is such a great event with a large number of participants. It’s only a matter of taking the opportunity to explore the digital sector. Admiral Dynamics will be hosting the Network Drink, granting everyone the chance to connect while enjoying a drink. The ideal occasion for an informal chat and to get to know each other!

We believe that through networking you can accomplish a lot more than you would think. Opening up your future business to new potentials for instance.

We hope to meet you at the Networking Zone on Wednesday 16 October as from 4.30 PM.

LIVE DEMOS AT OUR BOOTH

Yesterday was the past, today is the future. Revolutionise the way you do things today to drive your business to its fullest capacity. Experience live demos at booth 8Q and discover new exciting ways to achieve your own digital transformation!

Don’t miss out: meet us at Digital First to make the digital revolution yours.

Microsoft launches Dynamics 365 Commerce and Dynamics 365 Connected Store

Microsoft is rolling out e-commerce solution Dynamics 365 Commerce, a new tooling that will help retailers manage their business.

With built-in web authoring and development tools you can create engaging and intelligent digital storefronts, while a connected marketing and commerce platform enables seamless management of content, assets, promotions, inventory and pricing across channels.

Dynamics 365 Commerce Preview - Product

There is also room for customer reviews. The solution is an extension of Dynamics 365 for Retail and integrates with other Microsoft software, allowing companies to communicate with their customers.

Microsoft has also rolled out Dynamics 365 Connected Store, a service that can send alerts to employees based on information collected from sensors and cameras in physical stores.

Preview of Microsoft Dynamics 365 Commerce and Connected Store Vision

Curious to find out how Microsoft Dynamics 365 Commerce and Connected Store Vision looks like? Watch the video below!

Microsoft Dynamics 365 Commerce and Connected Store Vision

Read more about Microsoft’s latest announcement on their blog.

Get in touch if you would like to know more about Microsoft Dynamics 365 Commerce or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

Image source: Microsoft

Last day of intern Fernando

Fernando’s internship at Admiral Dynamics

Today is already Fernando’s last day as an intern at Admiral Dynamics. Read his experiences about the past 3 months at our company:

“And here we go again, another chapter in the book of my life getting closed. This chapter marks the end of my student life and probably the start of my professional life.

I’m pretty happy to have chosen for Admiral Dynamics as my internship company. My internship started on 4 March and since the very first moment the people from Admiral Dynamics welcomed me as one of them. The goal of my internship was to develop and to implement a Customer Self-Service Portal where clients would be able to manage their support tickets. This would also help the Admiral Dynamics’ support team in many various ways.

At first I thought I wasn’t going to be able to complete this project but thanks to the CRM training from Paul and my commitment to learn everything about CRM, I finalised it!

I would like a few people before I go. First of all, Tim, my internship mentor, he has been guiding me throughout the entire project by giving me feedback on the analytical parts of the project, because this project was more than just writing code. Of course there were other colleagues that helped me as well. I had a meeting with Carole on a weekly basis, to discuss with her about the status of the project, improvements on the Portal, and many more things. Laurent’s feedback also came in really handy to define standards that I later used as a basis for my workflows (automated processes). The input from Ben also made me notice I still have some work points on my developing skills.

There is a basket with fresh fruit every Monday, very welcome if you’re suddenly feeling hungry. However, the thing that kept me alive during the morning was free coffee! With your badge, you can refill your mug as many times as you want.

Looking back, I really enjoyed being a team member of the Admiral Dynamics’ family and being responsible for making this project to become true. I want to thank everyone in Admiral Dynamics for giving me this opportunity to be here. Thank you! Time really does fly when you are immersed into a project that devours every single portion of your concentration and time.”

The entire Admiral Dynamics team would like to thank Fernando for his hard work and dedication!