The next major release of the Microsoft Customer Engagement Platform will arrive in the 4th quarter of 2015, Microsoft announced on Tuesday 8 September, and one the main themes will be helping sales teams to stay focused on their core sales tasks and be more productive.
With Dynamics CRM 2016, Dynamics CRM will continue its ambitious development cadence and its commitment to working well with other products.
CRM 2016 will focus in large part on improving interoperability with other Microsoft products, including Office 365, OneDrive, and Azure machine learning; acquisitions like FieldOne and FantasySalesTeam; as well as new mobility enhancements.
Watch the new preview video for CRM 2016:
What’s new in a nutshell?
- Updated CRM App for Outlook
- Better Excel Integration
- Information Discovery from Office Delve
- Integration with OneDrive for Business
- Document Generation
- Better Cortana Integration
- Interactive Service Hub
- External Access to CRM
- Enhanced Knowledge Management
- Unified Service Desk
- SMS Marketing Features
- Updates to Email Marketing
- Improved Social Listening and Social Analytics
- Group Collaboration and Custom Roles
- Social Center
- Mobile Offline Support
- Document Management
- App-to-app Linking
- Modern UI Controls
- Task Based Experiences
- Form Preview, Web Resources and IFRAME
- Mobile Device Management
Want to know more? Download the Dynamics CRM 2016 Release Preview Guide. Happy reading!