Admiral Dynamics joins 9altitudes

Admiral Dynamics joins 9altitudes after it acquired the Danish company Optimate, We strive to enrich 9altitudes with our specialisation in marketing, sales and also service automation through Microsoft Dynamics CRM solutions.


ADMIRAL DYNAMICS REACHES NEW HEIGHTS WITH 9ALTITUDES

CEO Marga and CFO Marc of Admiral Dynamics to join 9altitudes

Our story began in 2009 when Marga Van Laere and Marc Crauwels founded Antwerp-based Admiral Dynamics. Gradually Admiral Dynamics transformed into a leading Microsoft Dynamics CRM implementation partner in both Belgium and Slovenia.

Our vast experience in the context of marketing, sales as well as customer- and field service automation did not go unnoticed by 9altitudes. 

9altitudes aims to unite experienced companies with a proven track record to think digital and work together energetically. Sharing their local views and know-how to open up your digital world.


ADDING FUEL TO OUR EUROPEAN AMBITIONS

 Innito and Admiral Dynamics - Admiral Dynamics joins 9altitudes

In December 2018, Admiral Dynamics took over the Slovenian company Innito. As a result, we entered the Central European market and expanded our expertise even more. These synergy benefits will certainly continue to be useful within the 9altitudes group.

This acquisition ensures that we can realise European ambitions with offices namely in Belgium, the Netherlands, France, Denmark, and Slovenia.


WHERE STRONG DIGITAL TRANSFORMATION PARTNERS UNITE

Admiral Dynamics joins 9altitudes - Digital Transformation Partners

At 9altitudes there is a clear understanding of how to make a real difference. A successful digital transformation is much more than creating a new digital platform. Without a clear strategy, technology has no sustainable impact. What does make a notable difference is the human factor.

Admiral Dynamics specialises in service excellence, digital marketing and customer obsession and thus connects seamlessly with the expertise in the 9altitudes group.

“We understand very well how insight into customer experience, intelligent use of data and the deployment of the appropriate tools, can ensure those long-term goals of an organisation.”

Marc Crauwels, Admiral Dynamics

EVERY CHANGE BRINGS FORTH NEW OPPORTUNITIES

“Change is inevitable and necessary for successful companies in the 21st century. Change is not easy and often challenging. But it offers us the opportunity to do (even) better, to grow and to reinvent ourselves time and again.”

Filip Bossuyt, CEO 9altitudes

What happens when Admiral Dynamics joins 9altitudes? Through this acquisition, 9altitudes’ expertise in ERP, CRM, IoT & PLM (Product Lifecycle Management), DMS (Document Management System) and Business Analytics is now significantly strengthened in the CRM branch. 

At Admiral Dynamics, our pledge to help our clients with their challenges still stands. We continue to aim for more growth and ground-breaking ways to launch your business into new opportunities. Through 9altitudes, you continue to find a long-term partner who thinks along end-to-end, guiding you through your digital transformation.


READY TO EMBARK ON THIS NEW THRILLING JOURNEY WITH US?

We thank you for your dedicated support over the years and hope you embark with us on this exciting new journey.

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Sales in the field

Sales in the field is what makes Field Service stand out today. Are you one of the many companies overlooking how anyone can sell?

Keep reading to discover how to transform field service technicians, inspectors and agents into sales professionals in the field.

[READ ALSO] Digital Transformation Trends of 2021 >>


Why technicians are made for sales in the field?

Field service technicians are made for sales - Field Service Inspections and Mobility

Have you thought about how your field technicians are actually in an excellent position to make additional sales offers?

When your field worker is at a customer, they bridge the gap between your business and your customer. They know firsthand what the customer needs hence why it makes sense that they can achieve more during their visits.


The job is done what now?

The job is done what now - Field Service Inspections and Mobility

Should it all end when your field technician has done his job? Why not give the field worker the tools to pave the way to another touchpoint or sales opportunity?

As such you can transform your field workers into powerful salespeople. So they can make personalised offers during each visit and enhance the customer experience.

Here are reasons why you should seriously consider sales in the field. 

  • They are already with the client and understand their needs at that moment better than anyone.
  • Your customers trust them because field technicians know what they are doing.
  • Sales can be achieved right there and then.

Achieve an unforgettable customer experience through sales in the field.

Teach field technicians to sell naturally - Field Service Inspections and Mobility

Think about it. Sometimes upgrading to a newer model is a lot more profitable for both parties. Today, Field Service has the potential to become more than just fixing and inspecting.

Additionally, your customer doesn’t always realise what they exactly need. What you need to give your field workers are the tools to identify sales opportunities.

In turn, they can present your customers with upgrades, replacements or added services at any time.


Teach Field technicians to sell naturally

At the end of the day, field service technicians were traditionally never meant to be sellers. Furthermore, the idea of selling could even make them uncomfortable.

That is why you should focus more on teaching your team to give advice and suggestions. Their interactions with your customers will stay a lot more natural and eventually boost confidence.


Identify Sales opportunities in the field with smart tools.

Identify sales opportunities in the field - Field Service Inspections and Mobility

Moreover, identifying sales opportunities with tools such as Resco Inspections relieves even more pressure. You are sure to never miss out on an opportunity with a smart mobile application.

With the real-time data in the Resco Inspections app, you can set alerts whenever an opportunity emerges.

Here is how you can make sales in the field an astonishing success. 

  • The right questions – Teach your field workers how they can ask your clients the right questions to confidently present personalised offers.
  • The right tool – Equip your fieldworker with a digital mobile solution to have everything on hand both online and offline
    • Access and record customer information
    • Smart recommendations and alerts
    • Generate quotes, capture signatures, and more.

[READ MORE] Inspections & Mobility in a Nutshell >>


Next-up: Is dispatching fewer field workers possible?

Fieldwork amidst the raging pandemic

Questions on how you can make sales in the field possible?

Fieldwork amidst the raging Pandemic

How does a global pandemic manage to block your fieldwork operations almost completely? Well, travelling is still restricted and even banned in some areas. It gets even more challenging at this point. As long as social distancing is mandatory, your employees have to do the job alone.

This year’s digital transformation trends already reflect heavily on overcoming these hurdles.

[READ] Digital Transformation Trends of 2021 >>

Keep reading to discover how to keep your fieldwork ongoing amidst the raging pandemic.


Rethinking Fieldwork and Inspections amidst the raging pandemic

What should be number one on your to-do list is to avoid overworking your field workers without endangering their safety. These hurdles led businesses to brainstorm about alternative approaches regarding fieldwork.

[READ] Inspections & Mobility in a Nutshell >>


Two always gets the job done

Fieldwork and supervision in times of COVID19

Imagine a junior field technician trying to repair a machine when suddenly the job becomes a lot more complex than predicted. With no supervisor around to offer guidance, it’s pretty obvious that the issue won’t be resolved in time.

Besides that, there might not be a senior team member available to take up yet another task. It goes without saying that it would be disastrous to put all the workload on a senior team member alone.

However work needs to be done and in some cases, it has to be done immediately in order to ensure safety. 


Augmented Reality and Remote Assistance through Resco Inspections

Resco Inspections mobile app with AR en remote Assistance

This is where remote assistance comes into play. Nowadays, mobile applications like Resco Inspections can function as an online or offline platform for training and support. Field workers independently access manuals, step-by-step guides and even video tutorials for any given scenario.

When the issue is too difficult to solve, the field worker launches an augmented reality (AR) video call with a senior technician. What makes this feature even more powerful is the ability for both parties to draw AR instructions live. You can enable your team to work together in real-time and also fix the issue instantly.

Discover how Resco Inspections makes remote assistance possible


Work smarter from a distance

Resco Inspections as a digital tool when in-person assistance is restricted

Get your business to deliver consistent field service amidst the raging pandemic. That way you always meet your customer’s expectations no matter who you dispatch to the site.

Subscribe to our newsletter and be the first to catch our upcoming case on Inspections and remote fieldwork.


Questions on keeping your fieldwork going amidst the raging pandemic?