Release of wave 2 for Dynamics 365 is here

The release of wave 2 for Microsoft Dynamics 365 is here. In other words, there is much for you to unpack!

With over a hundred new updates, it can indeed be challenging to figure out what is coming up. Here is what you can expect from the second release of all-new features planned to roll-out from October 2020 through March 2021. Continue reading.

What can you expect from the Release of wave 2 for Dynamics 365?

At this instant, you can expect hundreds of new features including:

  • Marketing
  • Sales
  • Customer Service
  • Field Service
  • Finance and Operations
  • Human Resources
  • Commerce
  • Fraud Protection
  • Business Central
  • Customer Data platform
  • Customer Voice

Marketing

Dynamics 365 Marketing:

Nowadays, nurturing your relationships with customers is important. Additionally, more companies use digital tools to win customer loyalty.

As a response to the growing demand for digital channels and also digital tools, Microsoft invests in:

  • Host webinars as well as meetings with Microsoft Teams.
  • Check you results easily.
  • Experience customer journeys thanks to a designer with a better User Interface (UI).
  • Additionally, the ability to use natural language sentences to create targeted segments.

Sales

Dynamics 365 Sales:

Sales is not only about selling anymore. Connecting with clients and building relationships is for the most part vital. That is why these new features centre on selling smarter:

  • Sales Mobile experience makes CRM simple and get sellers to start selling smarter on-the-go.
  • Forecasting and gamification to create and manage sales forecasts as accurate as possible.
  • Enhance usability within the application.

Dynamics 365 Sales Insights:

How do you adapt to these changes that are happening right now in the world? These new features help your business adapt through sales insights:

  • Help sellers to boost their performance and workday with sales accelerator. 
  • Conversation Intelligence empowers sellers to gain great insights. Sellers close deals faster and identify new opportunities when transcribing calls and analysing content.
  • Predictive lead scoring helps uncover hidden gems.

Dynamics 365 Product Visualize:

Not everyone has a lively imagination to visualise your products in their environment. Have customers explore your product as if it’s physically there. Showcase and also customise the products to match with what your customers prefer.


Customer Service

Customer service needs to change because the customer has been impacted by the pandemic

Dynamics 365 Customer Service:

Did you know that your customers expect high-quality service on all communication channels (omnichannel)? With these improvements, your service will surely exceed expectations:

  • Hand your agents the right tools to handle multiple sessions at the same time. 
  • Enhance the omnichannel experience with mobile apps, Microsoft bot framework as well as outbound messaging.
  • Gain great insights and help agents take the best actions through AI-driven adive. 

Dynamics 365 Customer Service Insights:

Have you seen artificial intelligence (AI), machine learning (ML), and business intelligence (BI) in action? With these new abilities, you can support your team to solve issues faster:

  • Embed analytics for customer service agents.
  • Track what agents are mostly looking for in your knowledge base. 
  • Suggest agents for similar cases.
  • Translate messages in real-time. 

Field Service

Dynamics 365 Field Service:

Time to take matters into your own hands and deliver proactive or predictive field service. This is how Microsoft empowers you to do that:

  • Keep track of KPI’s with new intelligence as well as a new dashboard. 
  • Send out surveys instantly through Customer Voice when a service is completed.
  • Deliver proactive service: This is where Microsoft focuses on improving user experiences with Field Service forms, and more.
  • Schedule your agents more efficiently without delay. 
  • More improvements to Field Service Inspections, Technician locator coupled with Power Apps Mobile enhancements.

Dynamics 365 Remote Assist:

What happens when you add mixed-reality to the equation when technicians need to solve problems? Here is what Microsoft has in store for you:

  • Collaborate remotely and find the right fix to perform further analysis.
  • Capture asset information with Augmented Reality during project reviews, quality assurance, inspections, etc. 
  • Have your technicians capture the right information. Which you can use to improve and also boost your business.

Finance and Operations

Dynamics 365 Finance:

With the release of wave 2 for Dynamics 365, Microsoft plans on completing core functional capabilities:

  • Automating common tasks so that you can save time. 
  • Support for five countries or regions such as Bahrain, Hong Kong SAR, Kuwait, Oman, and also Qatar.

Dynamics 365 Supply Chain Management:

Companies need to be flexible and adjust to the new reality. As a matter of fact, one of the biggest impacts of the COVID-19 pandemic is the disruption in supply chains. Microsoft wants to enhance these features to support you through these times:

  • Better supply chain visibility.
  • Maximized asset uptime to assure business continuity.

Dynamics 365 Project Operations:

Everything you need to smoothly run your business, from sales to financials. This is what you need to know about the impact of the release:

  • View grant information on the Project invoice.
  • Get a summary of your invoice through Project invoice proposals and list pages.

Dynamics 365 Guides:

In this second release, Microsoft empowers you with data and AI in order to create smart workflows. Now, you can use time-tracking data and connect that data to your business.


Human Resources 

Dynamics 365 Human Resources:

Wave 2 centres on these areas to help you engage and sharpen your workforce:

  • Transform your employee’s experience by managing leave and absence directly from Microsoft Teams. 
  • Unlock your HR data through building a custom or existing report. 

Commerce 

Dynamics 365 Commerce:

As mentioned before, delivering a wide omnichannel solution is vital. Here is how to perfect your shopping journey for customers across all touchpoints:

  • New abilities to fuel your E-commerce.
  • Improve product discovery online on all your channels.
  • Support customers to do more with third-party services, connectors and themes. 

Dynamics 365 Connected Store:

Connected Store gathers signals while analysing them to get insights. In this release, you can bridge the physical and digital divide:

  • Intelligent edge: Turns your in-store camera and Internet of Things (IoT) signals into data which is sent to the cloud. Gain new store analytics such as empty shelves and distance between customers in the store.
  • Intelligent cloud: Through Intelligent edge, this SaaS solution gives insights as well as recommended actions for the retailer.

Fraud Protection 

Dynamics 365 Fraud Protection:

With the rise of online purchasing and also payments, you need to be careful. Fraud protection defends from purchase and payment fraud, account as well as shrinkage fraud. These features are planned in order to make the experience safe:

  • Review transactions manually.
  • Extend and add fraud signals into your workflows. 
  • Improve and also make the experience for Fraud Protection simple.

Business Central

Dynamics 365 Business Central:

Here is a quick overview of what you can expect:

  • Greater productivity and also more requested features.
  • Integration with Microsoft Power Platform as well as Microsoft Teams to boost collabs and decisions.

Customer Data Platform

Dynamics 365 Customer Insights:

Enrich your customer profiles with powerful insights and Artificial Intelligence (AI). Here is how you can easily personalise customer experiences with this release:

  • Unify all of your customer data.
  • Build rich customer profiles with audience intelligence.
  • Use powerful AI and Insights. 

Dynamics 365 Product Insights:

The looking glass you need to zoom in. Understand your customer’s journey better including their experience on every channels. More details to follow!


Customer Voice

Dynamics 365 Customer Voice:

How do your customers feel about your service? Collecting feedback from your customers is a must. Moreover, you can learn more about their experience. You can expect these features soon:

  • Send out surveys across communication channels.
  • Explore new insights plus follow-up on your customers.
  • Create personalised surveys with your customer data.

LOOKING FOR MORE CONCRETE USE CASES, REAL-LIFE DEMOS AND TYPICAL SCENARIOS?

Online Seminar What's new in Microsoft Dynamics 365

Questions on how to make this release of wave 2 for Dynamics 365 a success for your business?

You can always get in touch for more detailed information about this topic. Don’t hesitate to contact us.

Dynamics 365 Solution Architect

Will you join us as a Solution Architect at Admiral Dynamics?

At Admiral Dynamics, we have been focussing on making our customers succeed in their digital transformation since 2009. We help them at board level by setting up an optimal customer journey and secure their Marketing-, Sales- en Service processes through Microsoft Dynamics CRM.

All in all, we strongly believe that this is the best guarantee of lasting business results for our customers. We go for it … how about you ?

Our success stands or falls by attracting and retaining excellent colleagues. We are therefore always looking for enthusiastic and customer-oriented white ravens.

Admiral Dynamics has 2 geographic sites, one in Antwerp and also one in Slovenia.

At this time, we are expanding our team with an experienced Microsoft Dynamics 365 CRM “Solution Architect”.

Dynamics 365 CRM Solution Architect

As a Solution Architect CRM for MS Dynamics 365 you will be challenged both technically and functionally and also in the field of your soft skills and know-how.

About the Challenge

Above all, you will carry the ultimate responsibility for meeting the customer requirements and completing the project. The Dynamics 365 CRM Solution Architect will be comfortable in all aspects of delivery.

Capable of switching between a group of functional consultants/technical consultants and business analysts. As well as, leading customer-facing functional workshops and trainings.

What is essential for a Dynamics 365 Solution Architect?:

  • Lead functional workshops with customers, set document requirements and design appropriate solutions;
  • Write and review high level and detailed architecture documentation;
  • Act as a functional lead and demonstrate a clear approach to methodology as well as both functional and technical capabilities;
  • The architect can act as data migration lead;
  • Be a development lead and demonstrate a wide range of development skills.
  • Be a strong advocate for adherence to standards and best practice.
  • Understand the capabilities of the development team and schedule their work appropriately, providing support and assistance when needed;
  • Work with customer and internal teams on infrastructure architecture if required;
  • Provide required technical support to our customers during Dynamics 365 Customer Engagement implementations
  • Create Solution, Functional and Technical Specifications documentation for the project;
  • Design, develop, review and test customized code;
  • Stay current on Dynamics 365 for Sales/Marketing/(Field)Service and related technologies, particularly Power Platform, CDS and Azure stack technologies that support the solution;
  • Mentor junior staff, sharing knowledge and experience for the purpose of ensuring that the team grows in experience and effectiveness.

You are definitely unique and you:

  • commiunicate excellently with the ability to operate within cross functional teams;
  • advise customers on best practices for CRM processes, user interface, and architecture;
  • participate and lead pre-sales engagements comfortably;
  • work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations;
  • are able to code and carry out Dynamics 365 development and programming such as:
    • PowerBI and Power Automate
    • SharePoint Services
    • SDK and/or Developers Toolkit
    • Programming languages such as C#, ASP.NET, HTML, JavaScript
    • Azure technologies such as WebApps, Functions, LogicApps, Data Gateways and Service Bus, Azure Blob Storage and Datalake
    • SQL Integration Services, including Scribe and/or KingswaySoft
    • SQL Reporting Services
    • Modern authentication and authorization protocols such as OAuth and OpenID
    • Active Directory, including Azure Active Directory, IIS, DNS

This is what you can bring to the company as a solution architect:

  • 10 years of experience with Dynamics CRM implementations and related technologies such as C #, .Net, JavaScript, they are the key skills for a senior CRM consultant;
  • a hand in products that integrate with MS Dynamics CRM apps such as Azure, Power BI, Resco, ClickDimensions, Scribe, Xpertdoc, other Dynamics ERP apps, please tell us;
  • experience in keeping an overviewing of projects, organizing lessons and you make projections based on previous projects;
  • mentorship for the less experienced consultants makes you happy, playing a subject matter expert you know how to delegate tasks so that they too can make progress;
  • being proactive, take initiative and are able to grow with a scale-up company;
  • good knowledge of Dutch and/or French is another key point;
  • good communication in English is no problem for you to interact between both Belgium and Slovenia.

What more do we offer you if you join us as a Dynamics 365 CRM Solution Architect …?,

First and foremost, we offer a young, dynamic and no-nonsense working environment, in which you get all the chances to take initiative and prove yourself as a die-hard CRM specialist. Aditionally, our projects are absolutely challenging and help you grow.

From our side you can expect:

  • a very interesting salary package and extensive fringe benefits;
  • meal vouchers, eco-vouchers;
  • internet and home-working allowances, hospitalization, and group insurance …
  • significant bonus;
  • 32 vacation and ADV days;
  • flexible working hours;
  • premium company car;
  • laptop and mobile phone.

INTERESTED?

When this sounds interesting to you and you want to know more about us, make sure you respond quickly via our vacancy on LinkedIn

Please send us your application by reacting to our LinkedIn job posting (Easy Apply).

If you would have any questions before applying, feel free to send a mail to recruitment@admiraldynamics.com.

Acquisition by recruitment agencies is not appreciated

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