Meet our Dynamic expert who can boost your online evolution and business of tomorrow!
Will this expert be your sparring partner in your ICT challenges? Your possible match is passionate about the power of business applications to drive profits, whether by increasing capital or by managing effectively.
You can expect someone who…
takes responsibility independently and without much guidance;
dares to take initiative;
posses business communication skills as if they were second nature;
fueled with a can-do mentality and can support you in more than one way;
speaks and writes fluent French and English.
Moreover, our Dynamic hero is very eager to learn and excels in Microsoft Dynamics CRM/365 and related Microsoft technologies. Get to know this high-skilled technology professional and find out if this the person you are looking for to support your IT teams!
Employ a top of the league certified consultant:
MB2-716 Microsoft Dynamics 365 Customization and Configuration
MB-200 Microsoft Power Platform + Dynamics 365 Core
MB-230 Microsoft Dynamics 365 for Customer Service
MB-210: Microsoft Dynamics 365 Sales
Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified Dynamics 365 Sales Functional Consultant Associate
Let’s get a little bit technical:
Dynamics 365 CE
Fuel your core business through our “Dynamic” experts:
Short- & long-term assignments built on sustainable relationships.
Committed to making your internal and external IT projects successful.
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Start new projects right away with this trained IT professional. Get in touch with us to discover how you can boost your IT projects and your business!
While the full consequences of the pandemic are still unknown, it is already obvious that the economic consequences are serious.
New customer habits and these difficult economic times are affecting yoursales strategy. Managing your sales team through this crisis proves to be quite challenging. Especially when COVID-19 disrupts the daily work of your sales team and reshaped your clients’ behaviour.
What caused these undeniable changes in your customers’ behaviour?
Before the pandemic,digital trends were already in motion and accelerating. Now, we find ourselves at a critical digital turning point. What we can say with certainty is that future sales business will look different. You have to ask yourself if you are prepared to adapt your sales strategy to overcome this crisis.
The age of the customer
How have digital channels changed for companies since the COVID-19 tragedy began? Sales leaders rate digital interaction approximately twice as important now as they did before. Digital channels have radically accelerated which is affecting your business.
Is this shift reflected in your customers’ behaviours?
When customers search for products and services, they prefer digitally-enabled sales interactions. This shift in preference contributed to the sharp increase in suppliers’ mobile apps, social media, and online tools.
Buyers express a strong preference for self-service channels when looking to perform a purchase. Since 2019 suppliers’ mobile apps and website have doubled in importance. In other words, your customers now have new expectations and higher standards.
How do you adapt to your customers’ needs?
It is not enough to just give customers multiple self-service options. Customers no longer accept less from their professional life as buyers. They grew familiar with their personal experience as consumers and expect the same treatment.
Additionally, your customer wants to be treated the same way at all times. No matter what channel they are using or switching to. Your customers want a personalised and unified experience through your omnichannel.
Get it right by delivering on the key assets that customers value the most
Keep these three assets in mind: be fast, act transparent, and show know-how. You should make it a priority to apply these across all communication channels.
The great shift in virtual Sales models
For almost all functions in most sectors, the shift to remote selling was born out of necessity due to the lockdowns and social distancing. The situation forced people to work from home.
How have Sales teams reacted to this shift?
A large proportion of them started to work via video conferencing or telephone. Many companies supported their sales teams by establishing multidisciplinary commercial central centres. Sales teams could now manage sales activities both inhouse and onsite for customers.
What can you do to help and support your customers at all times?
You need to figure out how to deploy your sales professionals across your omnichannel. You probably noticed video meetings, webinars, (soft)phone, virtual chatbots, etc. taking over traditional face-to-face touchpoints. However, keep in mind that the human touch still plays a crucial role.
Connect your Marketing and Sales
Today we see more cross-functional collaboration between Sales and Marketing. Marketing observed more engagement with their content since COVID-19, making it a valuable source of warm leads for Sales.
How can Marketing and Sales keep your buyers’ attention?
The pandemic greatly impacted buyer behaviour and the economy needs time to recover. Your sales professionals must now define a data-driven sales approach to instantly act on opportunities. Above all, your sales and marketing data will play a crucial role in your strategy.
Why is Human Resources becoming more relevant to Sales leaders?
New skillsets are required in addition to the traditional sales skills. Therefore, HR needs to actively train and educate your sales teams if you want to win your battles.
How does the ideal Sales professional look like today?
Future sales require various tools and more technology than before. Your typical business-savvy sales professional needs more flavour. What you are looking for is someone who has deep insights, absorbs sales and marketing data, and puts the customer at the centre of all his or her actions.
LOOKING FOR MORE CONCRETE USE CASES, REAL-LIFE DEMOS AND TYPICAL SCENARIOS?
Questions on how your business can start selling smarter?
You can always get in touch for more detailed information about these topics. Don’t hesitate to contact us.
https://admiraldynamics.com/web/wp-content/uploads/2020/09/20200916-BLOG-How-Covid19-Reshaped-your-sales-1200x627-2.png6271200Marga Van Laerehttps://admiraldynamics.com/web/wp-content/uploads/2021/04/2021_AD_9ALT_LOGO_340x120-300x106.pngMarga Van Laere2020-09-16 16:21:402020-09-17 13:36:54This is how COVID-19 reshaped the future of sales
One experience can change your customer’s entire opinion of your brand. Why do these trends in customer experience matter? Continue reading if you want to meet your customer’s expectations with your service and support.
Why is it important to personalise your customer experience with data?
First of all, your customer’s behaviour has drastically changed in 2020. They now prefer to purchase from a company that knows who they are as well as their purchase history.
How can you deliver excellent experiences?
Get personal. In other words, start actively using your customer data in your interactions with your customers. You need to support your customer service agents to give a more dependable and tailored service. Additionally, your agents have to make your customers feel valued.
This is how you can improve your omnichannel with technology.
Nowadays, your customers switch frequently between multiple communication channels and seek quick responses. So, what they expect is no less than high-quality customer service on all of your communication platforms.
It is alluring to choose an automated solution that does all the work for you. However, going digital does not mean less personality. Keep in mind that you should be where your customer needs you. Figure out where a human touch is needed to spice up the experience.
Which communication channels do your customers prefer?
The first thing to point out about social media interactions is that 37% of customers expect a response in 24 hours. This raises the standards of customer service.
As a result, live chats and chatbots are gaining popularity as communication channels. So much so that more businesses are including them to improve their customer service and support.
How you can benefit from Real-time Customer support?
When you respond to a complaint or solve an issue immediately, your customer is more likely to purchase something at the same moment. Overall, quick support boosts customer satisfaction and improves the experience. Which in due time, keeps customers coming back for more.
Customer Self-service is becoming a standard
According to Gartner, 70% of customers prefer to solve issues by themselves. However, only 9% succeeds in solving their problems without having to engage directly with customer service agents.
Which is why Gartner lists self-service as one of the top three priorities for customer service leaders in 2020.
Why your business can win with self-service?
Most customers want to solve problems quickly by themselves and get frustrated when their options are limited. Provide them with the tools to do so and make their search a pleasant experience. Moreover, your customer service agents can free up more time and pour their effort into issues that have urgent or complex solutions.
Questions on how to make customers love your brand?