Important message about our business continuity and communication due to COVID-19 outbreak

The federal government has taken far-reaching measures to stop the spread of the Coronavirus. The safety of our customers as well as our team is a priority. 

From today 18 March 2020 until further notice, our team will be working behind closed doors. We have taken the necessary measures to guarantee the continuity of our company. Please be assured that we fully expect to continue normal operations.

You will be informed whenever the current situation changes and other measures impacting our current way of working are taken. Please do check our website for any updates.

During these unprecedented and uncertain times, we understand that communication has never been so important. 

You can reach us through our known communication channels during office hours:

  • Monday-Friday 8h30-12h
  • Monday-Friday 13h-17h30

For support including service desk-related questions, reach out to our support team: 

  • +32 (0)3 376 45 02
  • support@admiraldynamics.com  

For general questions, contact us on: 

  • +32 (0)3 376 45 01
  • info@admiraldynamics.com

Take care & stay safe!
Admiral Dynamics

Spontaneous application | Antwerp

You haven’t found what you were looking for but you are quite sure we would be a great match? You are passionate about CRM and would like to take a next step in your career?

Don’t hesitate and send us your cv: recruitment@admiraldynamics.com. You will hear from us within 2 weeks.

What are you waiting for?

Do you need more information about working at Admiral Dynamics? Get in touch, we are happy to help:

Back to overview with all our career opportunities

5 Trends in Field Service for 2020 and beyond

Field service is evolving enormously, just like technology and customer expectations are advancing quickly too. Forward-thinking service providers are continuously innovating to better serve their customers. There are plenty of ways to guide the maintenance and service industry to the next decade, like training the next generation of mobile workers, the usage of Industry 4.0 technology and offline mobility. We believe there are about 5 trends to watch in field service.

1. Smart devices and more data

Smart devices generate more and more data. The most important and influential trend in the maintenance and service industry is that of devices that generate large amounts of data and which then link to systems to support the service process. Connected technology (IoT) is empowering field service providers to stop reacting and become proactive.

2. Servitization continues: from product to service

More and more sectors are switching from delivering products to services, on a subscription basis or metered usage (pay-per-use). This makes the quality of service the most important success factor for a company. This evolution is also related to the technological and digital transformation that is started, including cloud computing and business (offline) mobility.

3. Service becomes sales

The service department becomes a commercial department. A trend that we absolutely welcome is that of “lead generation & soft skills”. By that we mean that your team of service employees must be well-trained to see and seize commercial opportunities. Bear in mind that every technician is also a pre-sales.

4. Operational excellence or customer intimacy?

We also observe a more general trend. Previously, companies chose a strategy based on operational excellence (best operations) or based on customer intimacy (customer-centricity). Now, more and more companies want both, and preferably at a leading level.

5. Ageing Workforce

One of the biggest challenges facing the field service industry right now is the ageing workforce. Baby boomers are now reaching retirement age, and there is a severe shortage of young people choosing field service as a career path. Millennials and the older end of Gen Z tend towards technology- and service-based jobs such as digital marketing or application development. The challenge is figuring out how to attract these youngsters to the field service industry.

Learn more about Field Service…

Looking for more concrete use cases, real-life demos and typical mobile workers’ scenarios, join our online senminar “Inspections with Field Service” on Thursday 27 August 2020.

Register now to expand your knowledge!

The latest 5 trends in sales automation you must know about

It is undeniable that our business world and technology landscape is rapidly changing and even shaping the top sales trends. Just take a look at the countless smart solutions available right now to attract and build relationships with new customers.

What does that mean for your business if you want to maintain your position as a company?

First, you need to know that welcoming and incorporating change is vital to stay ahead of the competition. Your sales team’s ability to keep up with the top trends can be a key difference-maker. Therefore modernising your sales strategy is a must to sustain your road to success.

Take a look at these 5 digital sales trends that every ambitious brand should know about and embrace:


Shift to a Personalised and Authentic Approach 

Over the past years, there was a huge focus on making the sales process more efficient. Software Solutions and Artificial Intelligence (AI) were deployed to achieve this goal. While the use of these applications meant greater efficiency, it also introduced a downside – “reduced personal interaction”.

How you can build strong and personal relationships with your customers?

It all drills down to creating memorable customer experiences by having real conversations. Focus on acting authentically. Your goal should be to make it as engaging as possible for your customers.


Yes – More Automation, please  

In contrast to the previous trend, you can also expect companies to invest more in AI solutions. Technology still enables you to collect important insights about customer behaviour and can help you automate everyday tasks.

How can AI empower you to develop a more informed strategy?

Think about how you can use your data to shift to a more personalised approach. A combination of personalised interaction and AI-assisted decision-making is a delicious recipe for success.


Selling Through Social Media 

You might have already noticed how social media is becoming a more integrated part of companies’ sales strategies. More sales reps are looking to connect and build relationships through social selling tools and digital platforms.

What do you need to watch out for?

LinkedIn continues to create new features that will help professionals connect and do business together. The platform makes it easier for sales professionals to follow up and connect with potential customers. You don’t want to miss out on this opportunity to stay connected!


Turn your Sales Team into “Trusted Advisors” 

Your sales reps can do more than just sell. Take a look at the current top-performing sales companies. They fully understand the importance of becoming a source of reliable and added value content.

What does ‘doing more than just sell’ mean?

What your business needs in these competitive times are strategic partners, also known as “trusted advisors”. This is the person your customer turns to with burning questions or for advice. Your trusted advisor becomes the individual they reach out to in search of a solution.

How do you achieve that?

You need to be perceived as a credible source on industry trends, competition, and strategic solutions. Have your sales reps ask questions and help customers find more effective ways to run their business. This way your sales reps can have a measurable impact on their customer’s bottom line.


Sales and marketing recognise a deep commitment 

How did a marketing and communication department look like up until recently? Well, it was not spectacular. You would find one or more communication employees doing a bit of marketing on the side. These employees were mainly focused on advertising printed collateral and organising business events.

Do you notice something missing?

Not too long ago, collaboration with the sales team was hard to find. Fortunately, many companies realise today that marketing is simply inseparable from sales.

What can you expect from now on?

We already know Sales and Marketing need to join forces to have the greatest success. Companies will start bringing both teams together while using one performance, unified digital platform and an end-to-end process. If you want to maintain your position as a company, you need to start thinking digital to succeed.


LOOKING FOR MORE CONCRETE USE CASES, REAL-LIFE DEMOS AND TYPICAL SCENARIOS?

Discover our upcoming online seminars and events to explore new ways to support your employees.

Online Seminar Advanced Sales Routing for Dynamics 365 CRM

Questions on how your business can start selling smarter?

You can always get in touch for more detailed information about these topics. Don’t hesitate to contact us.