Monday, 23th of March, Microsoft announced the general availability of the Dynamics CRM Spring 2016 Wave. This release brings a wealth of new features and capabilities that empower companies to realize their complete and unique Customer Experience. The Spring brings a truly unique offering with Customer Service, Field Service and Project Service all on one platform.  The promise is now reality:

• Capitalize on the new service economy with field service and project service automation
• Engage end consumers, partners and external communities with portal capabilities embedded in Dynamics CRM
• Empower employees via intelligent, adaptive processes with ground-breaking capabilities such as auto intent analysis

Read the official blog article of Microsoft

Want more details about the Spring Release?