Your relations are the backbone of your business. Most companies today understand the value of an integrated view of the company’s customers and relationships, throughout the entire lifecycle of the relation. Companies are evolving more globally, boundaries disappear and competition grows.
The better you know who your prospects and customer represent, the easier it is to have a competitive edge offering, the right products and services at the best price.
Most organizations also recognize the advantage of innovative technology designed to bring more profibility and higher revenue through more efficient and structured sales, marketing and supporting processes. A CRM system can bring these advantages, but history tells us how important it is to choose the right CRM system !
Admiral Dynamics provides CX², based on proven, ease of use technology of Microsoft Dynamics CRM. It enables a complete suite of powerful marketing, sales and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Outlook.
Our “ready for use” CRM solution is designed to address three key challenges that determine the success or failure of most CRM initiatives: user adoptation, business fit and total cost of ownership.
SALES | Close Deals Faster
Enable salespeople to create a single view of the customer with tools that streamline and automate the everyday sales process, promoting shorter sales cycles, higher closing rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.
MARKETING | Generate Demand
Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
CUSTOMER SERVICE | Deliver Responsive Service
Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.