Posts

Microsoft Dynamics 365 apps

Dynamics 365: 2 major updates per year

Microsoft recently announced a change in their service update process for Dynamics 365 (online). As from now, there will be two major releases per year, foreseen in April and October. Doing so Microsoft wants to lower upgrade costs, offer the latest capabilities and functionalities to all users and provide a better support experience.

Release notes of these predictable updates will be published months prior to each major update to be prepared for the new features and improvements. Next to early visibility of the upcoming changes, both partners as customers will be able to test the latest capabilities early in the update cycle. The Dynamics 365 updates will be made available in a sandbox environment well in advance of its release.

Besides these 2 major updates, Microsoft will deploy performance and reliability improvement updates throughout the year.

Microsoft’s extended announcement is available on their blog.

Get in touch if you would like to know more about this announcement or any other Dynamics 365 related question. Stay tuned for more Dynamics 365 news!

 

Image source: Microsoft

General Data Protection Regulation is here, are you ready?

GDPR is here, are you ready?

The General Data Protection Regulation (GDPR) goes into effect today (25/05/2018). Not many companies will be 100% ready for today’s deadline. What about you? Are you still struggling with the requirements the European privacy regulation is imposing?

Have a look at our infographic below for a quick summary about the new privacy and data rules and how we approach the GDPR.

Get in touch, we can help you to become GDPR compliant!

 

General Data Protection Regulation is here, are you ready? Contact Admiral Dynamics.

Summit EMEA Dublin 2018

Day 3 @ Summit EMEA Dublin 2018

As you could already read on our blog, our colleague Laurent Van Aert was at the Summit EMEA in Dublin the past 3 days. Laurent’s diary of the first two days are available on this blog: read his experiences of day 1 and day 2.

Curious how his 3rd day at the Summit EMEA Dublin 2018 looked like? Laurent explains it here:

“Really enjoying the final day at the Summit EMEA in Dublin. We started off with getting some profound insights in how LinkedIn can be deeply integrated into Dynamics 365, showing the immense advantages enforcing both sales as HR performances.

This session was followed with a demo on how powerful PowerApps can be to deliver a specific application for the branches of Metro Bank enabling employees to provide a great customer experience. Of course implementing new systems, apps, procedures and other within an organisation aren’t possible without taking care of the aspect of change management. Very useful insights about this matter were provided in a dedicated session concerning internal (digital) transformation.

Last but not least the Summit ended with a comprehensive and accurate representation of the developments of email integration within Dynamics 365, including the latest alteration of keeping the Outlook client and the enhancements of the fully integrated email function within the new Microsoft Dynamics 365 for Marketing module.

It has been some exciting days and the future is looking bright for sure!”

Would you like to know more about the Summit EMEA Dublin 2018? Get in touch, we’ll tell you all about it!

Summit EMEA Dublin 2018

Day 2 @ Summit EMEA Dublin 2018

As you could already read on our blog, our colleague Laurent Van Aert is currently attending the Summit EMEA in Dublin. You can read Laurent’s first day report here.

Curious how day 2 at the Summit EMEA Dublin 2018 went? Then you should read further:

“It has again been a packed day full of sessions! In the morning an elaborative session around 360° Customer Service Engagement provided us with a broad scope of possibilities for delivering a professional approach towards customers using PowerApps, Unified Service Desk solutions and more tools depending on the various ways of interaction with customers throughout the entire servicing journey.

As the deadline for being GDPR compliant is approaching rapidly, Microsoft demonstrated not only how they ensure being compliant as a data controller, but also how the Microsoft solution delivers the necessary tools and functionalities for any organisation or company in order to respond to the different challenges concerning the privacy regulation.

In the afternoon, a session on full Office 365 integration using SharePoint, OneDrive and OneNote provided quite some insights in how this can be set up efficiently and how to assure an effective empowerment of employees surfing on the wave of digital transformation. Furthermore we also had the opportunity to get deeper insights in how to guarantee an efficient implementation of Portals, including Microsoft’s new v8 multiple out-of-the-box solutions.

A final highlight of the day definitely was the Vodafone Iceland case about a effective customer engagement project using Dynamics 365/CRM showing that any digital transformation program needs to be driven by and carried throughout the entire organisation to ensure being successful. It was again a very enriching day! Tomorrow it’s already the last one but my expectations are (still) high!”

Check out this blog post for an update on day 3 of the Summit EMEA Dublin 2018.

Summit EMEA Dublin 2018

Day 1 @ Summit EMEA Dublin 2018

Our colleague Laurent Van Aert is attending the Summit EMEA in Dublin. Summit EMEA is the User Group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates and to find genuine solutions that suit your business needs.

You can read Laurent’s impressions of day 1:

“It has been an exciting & interesting first day at the Summit EMEA Dublin 2018! We kicked off with a promising opening presentation demonstrating how Microsoft’s Business Applications can tremendously accelerate Digital Transformation. Followed by a live demo of Customer Engagement leveraging the capabilities of Microsoft Social Engagement, Customer Engagement, Portal Technology and more tools all combined to engage with your customer making sure expectations set by the brand’s strategy and related commitments are more than met.

At the same pace more valuable insights were gained during the afternoon sessions focusing firstly on Resco’s brand new Inspections module. And last but not least, we were introduced to Microsoft Dynamics 365 for Marketing which will become the enabler for truly monitoring and steering the customer journey. I’m already looking forward to attend tomorrow’s sessions!”

Check out these blog items for more Dublin news: day 2 and day 3.

Microsoft Dynamics 365 Business Central

April 2: Dynamics NAV in Dynamics 365 cloud

The Dynamics 365 Cloud Platform is evolving at light speed! As of April 2, full ERP capabilities of Dynamics NAV will be offered in the cloud.

Being introduced as Dynamics 365 Business Central, it will bring the full power of Dynamics NAV to the cloud. As such, Business Central has at its foundation a set of trusted, proven technologies that have served 160,000 customers and millions of users worldwide.

As a single, end-to-end application, Business Central offers (quoting Microsoft’s announcement):

  • Business without silos
    Unify your business and boost efficiency with automated tasks and workflows, all integrated within familiar Office tools like Outlook, Word, and Excel.
  • Actionable insights
    Achieve greater outcomes and gain a complete view of your business with connected data, business analytics and guidance delivered by Microsoft’s leading intelligent technologies.
  • Solutions built to evolve
    Start quickly, grow at your own pace and adapt in real time with a flexible platform that makes it easy to extend Business Central based on your changing business needs.

Dynamics 365 Business Central will be generally available on April 2 in 14 countries, including Belgium, and will be sold only through Microsoft Cloud Solution Provider (CSP) partners like we are. You can read the extended Microsoft announcement on their blog.

Get in touch if you would like to know more about this release or any other Dynamics 365 related question.

 

Image source: Microsoft

ClickDimensions will be GDPR compliant by the May 25 deadline

ClickDimensions will be GDPR compliant by the May 25 deadline

Now the deadline of the General Data Protection Regulation or GDPR is coming closer we are happy to read that our partner ClickDimensions is also taking the necessary steps to ensure compliance with the GDPR. ClickDimensions is the marketing automation solution for Microsoft Dynamics 365, which lots of our clients and ourselves are already using for all their email marketing and marketing automation practices.

GDPR and ClickDimensions

The General Data Protection Regulation (in short: GDPR) is a new regulation imposed by the European Union to ensure data protection and privacy of EU residents. Any organisation collecting or processing personal data of EU citizens has to be compliant with the GDPR. ClickDimensions being a data processor will meet all requirements imposed on data processors. Companies using the ClickDimensions software are considered data collectors and are accountable for their compliance.

Luckily, ClickDimensions will work on features within their tool to make it easier and more efficient for their clients like ourselves to manage GDPR-compliance. More concrete details about these changes will become clear in the upcoming weeks. Stay tuned on this blog for more related info!

About ClickDimensions

For the ones who are not that familiar with ClickDimensions yet, it’s an easy-to-use marketing solution fully embedded in Dynamics 365. This means that its features are accessed through the Dynamics interface and that all the data is stored within your CRM database (and not in a separate marketing tool). As we are working with ClickDimensions for our own marketing activities, we can assure you that it’s very straight-forward and intuitive to use.

You can read more about ClickDimensions and their readiness plans for being GDPR compliant by May 25 on their blog.

If you still have a question about ClickDimensions, GDPR or marketing automation software, do not hesitate and contact us through our contact form.

 

Image source: ClickDimensions

20171206 - Gear up for GDPR - Breakfast seminar

Gear up for GDPR

Everyone is talking about GDPR (General Data Protection Regulation) these days, mainly focusing on the enormous sanctions when violating the new data protection rules. Instead of spreading more panic, we invited GDPR expert Hans Demeyer to present the European regulation and tell us more about the opportunities and even profit one could generate thanks to GDPR.

On December 6 (the same day as Saint-Nicholas) we organised the morning seminar “Gear up for GDPR”. Presenter of the day, Hans Demeyer, started with a clear explanation on what GDPR actually stands for. After the more theoretical part, he told the story of Sophie and her privacy to make it more concrete. As it was an interactive seminar, our participants also worked together in small groups to brainstorm about diverse questions.

Looking at some of the feedback we received after the event, we believe the event was definitely worth attending!

Such a heavy subject explained in a simple and clear way. Hands-on training.

The presenter was great!

I learned that there’s no reason to panic. You just have to be transparent in what you do with all the data.

Tangible tips. Very inspiring and interactive.

Nice to know: more than 92% of the participants of the “Gear up for GDPR” seminar would recommend others to attend this seminar.

Therefore we are arranging a second session on February 7, 2018. You can register for this event on our website. Don’t hesitate and have yourself immersed in this hot subject! If you can’t make it on that date, contact us for more information about this matter. We are happy to help you to become GDPR compliant.

Drive Customer Experience

“What’s new in Dynamics 365?” breakfast seminar

On Wednesday November 8 we organised a breakfast seminar about the newest features in Dynamics 365 (version 9.0). Place to be was Mediahuis in Antwerp, where also the offices of Admiral Dynamics are located. A dozen of participants were present at our morning session. We kicked off the day with a delicious breakfast and a cup of coffee.

Then, Marga Van Laere, CEO of Admiral Dynamics started her speech with a short summary on the basics of Microsoft Dynamics 365. After this introduction she informed our audience about the coolest features, since the latest upgrade of Dynamics 365 beginning of October:

  • Unified interface across apps
  • View hierarchy for products, accounts and users
  • Pin your favourite records and views
  • Editable grid features
  • Quick vs. advanced find
  • Dashboards & charts
  • Marketing automation with ClickDimensions
  • Social selling and LinkedIn Sales Navigator
  • And much more…

Are you interested in automating your sales, marketing and/or service processes? Would you like to introduce CRM in your company but you don’t know where to start? Give us a shout! We are happy to help you out. Also, if you would like to join one of our upcoming breakfast seminars, have a look at our events page.

Present at the ClickDimensions Advanced Training

On Wednesday October 25 Laurent Van Aert attended the ClickDimensions Advanced Training hosted at the Microsoft Headquarters in Amsterdam. Presenter of the day was Matt Witteman, Director of Technical Solutions at ClickDimensions. After a short introduction he provided the attendees a bunch of interesting insights throughout the day:

  • How to pimp your emails with Freemarker markup code
  • How to create appealing email templates
  • How to prepopulate forms from emails
  • How to automate bulk emails
  • How to measure email engagement
  • How to manage social posts and measure social engagement
  • And many more…

Are you interested in one of these topics? Would you like to improve your ClickDimensions knowledge? Give us a shout! We are happy to help you around by demonstrating the power and possibilities of the ClickDimensions tooling to support your marketing efforts.