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Summit EMEA Dublin 2018

Day 3 @ Summit EMEA Dublin 2018

As you could already read on our blog, our colleague Laurent Van Aert was at the Summit EMEA in Dublin the past 3 days. Laurent’s diary of the first two days are available on this blog: read his experiences of day 1 and day 2.

Curious how his 3rd day at the Summit EMEA Dublin 2018 looked like? Laurent explains it here:

“Really enjoying the final day at the Summit EMEA in Dublin. We started off with getting some profound insights in how LinkedIn can be deeply integrated into Dynamics 365, showing the immense advantages enforcing both sales as HR performances.

This session was followed with a demo on how powerful PowerApps can be to deliver a specific application for the branches of Metro Bank enabling employees to provide a great customer experience. Of course implementing new systems, apps, procedures and other within an organisation aren’t possible without taking care of the aspect of change management. Very useful insights about this matter were provided in a dedicated session concerning internal (digital) transformation.

Last but not least the Summit ended with a comprehensive and accurate representation of the developments of email integration within Dynamics 365, including the latest alteration of keeping the Outlook client and the enhancements of the fully integrated email function within the new Microsoft Dynamics 365 for Marketing module.

It has been some exciting days and the future is looking bright for sure!”

Would you like to know more about the Summit EMEA Dublin 2018? Get in touch, we’ll tell you all about it!

Summit EMEA Dublin 2018

Day 1 @ Summit EMEA Dublin 2018

Our colleague Laurent Van Aert is attending the Summit EMEA in Dublin. Summit EMEA is the User Group conference that brings Microsoft Dynamics 365, AX and CRM users, industry experts and software development vendors together to discuss important issues, to learn about product updates and to find genuine solutions that suit your business needs.

You can read Laurent’s impressions of day 1:

“It has been an exciting & interesting first day at the Summit EMEA Dublin 2018! We kicked off with a promising opening presentation demonstrating how Microsoft’s Business Applications can tremendously accelerate Digital Transformation. Followed by a live demo of Customer Engagement leveraging the capabilities of Microsoft Social Engagement, Customer Engagement, Portal Technology and more tools all combined to engage with your customer making sure expectations set by the brand’s strategy and related commitments are more than met.

At the same pace more valuable insights were gained during the afternoon sessions focusing firstly on Resco’s brand new Inspections module. And last but not least, we were introduced to Microsoft Dynamics 365 for Marketing which will become the enabler for truly monitoring and steering the customer journey. I’m already looking forward to attend tomorrow’s sessions!”

Check out these blog items for more Dublin news: day 2 and day 3.

ClickDimensions will be GDPR compliant by the May 25 deadline

ClickDimensions will be GDPR compliant by the May 25 deadline

Now the deadline of the General Data Protection Regulation or GDPR is coming closer we are happy to read that our partner ClickDimensions is also taking the necessary steps to ensure compliance with the GDPR. ClickDimensions is the marketing automation solution for Microsoft Dynamics 365, which lots of our clients and ourselves are already using for all their email marketing and marketing automation practices.

GDPR and ClickDimensions

The General Data Protection Regulation (in short: GDPR) is a new regulation imposed by the European Union to ensure data protection and privacy of EU residents. Any organisation collecting or processing personal data of EU citizens has to be compliant with the GDPR. ClickDimensions being a data processor will meet all requirements imposed on data processors. Companies using the ClickDimensions software are considered data collectors and are accountable for their compliance.

Luckily, ClickDimensions will work on features within their tool to make it easier and more efficient for their clients like ourselves to manage GDPR-compliance. More concrete details about these changes will become clear in the upcoming weeks. Stay tuned on this blog for more related info!

About ClickDimensions

For the ones who are not that familiar with ClickDimensions yet, it’s an easy-to-use marketing solution fully embedded in Dynamics 365. This means that its features are accessed through the Dynamics interface and that all the data is stored within your CRM database (and not in a separate marketing tool). As we are working with ClickDimensions for our own marketing activities, we can assure you that it’s very straight-forward and intuitive to use.

You can read more about ClickDimensions and their readiness plans for being GDPR compliant by May 25 on their blog.

If you still have a question about ClickDimensions, GDPR or marketing automation software, do not hesitate and contact us through our contact form.

 

Image source: ClickDimensions

Drive Customer Experience

“What’s new in Dynamics 365?” breakfast seminar

On Wednesday November 8 we organised a breakfast seminar about the newest features in Dynamics 365 (version 9.0). Place to be was Mediahuis in Antwerp, where also the offices of Admiral Dynamics are located. A dozen of participants were present at our morning session. We kicked off the day with a delicious breakfast and a cup of coffee.

Then, Marga Van Laere, CEO of Admiral Dynamics started her speech with a short summary on the basics of Microsoft Dynamics 365. After this introduction she informed our audience about the coolest features, since the latest upgrade of Dynamics 365 beginning of October:

  • Unified interface across apps
  • View hierarchy for products, accounts and users
  • Pin your favourite records and views
  • Editable grid features
  • Quick vs. advanced find
  • Dashboards & charts
  • Marketing automation with ClickDimensions
  • Social selling and LinkedIn Sales Navigator
  • And much more…

Are you interested in automating your sales, marketing and/or service processes? Would you like to introduce CRM in your company but you don’t know where to start? Give us a shout! We are happy to help you out. Also, if you would like to join one of our upcoming breakfast seminars, have a look at our events page.

Present at the ClickDimensions Advanced Training

On Wednesday October 25 Laurent Van Aert attended the ClickDimensions Advanced Training hosted at the Microsoft Headquarters in Amsterdam. Presenter of the day was Matt Witteman, Director of Technical Solutions at ClickDimensions. After a short introduction he provided the attendees a bunch of interesting insights throughout the day:

  • How to pimp your emails with Freemarker markup code
  • How to create appealing email templates
  • How to prepopulate forms from emails
  • How to automate bulk emails
  • How to measure email engagement
  • How to manage social posts and measure social engagement
  • And many more…

Are you interested in one of these topics? Would you like to improve your ClickDimensions knowledge? Give us a shout! We are happy to help you around by demonstrating the power and possibilities of the ClickDimensions tooling to support your marketing efforts.